Does Gen Rooms have a pool?

Yes, this property has an outdoor pool.

How much is parking at Gen Rooms?

Self parking is free at this property.

What time is check-in at Gen Rooms?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

Does Gen Rooms provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Gen Rooms located?

Conveniently located near the ski slopes, this Downtown Santiago hotel is within a 15-minute walk of Medical Center Hospital Worker, Lastarria District, and Santa Lucia Hill. Pontifical Catholic University of Chile and Catholic University Clinical Hospital are also within 15 minutes. Santa Isabel Station is 6 minutes by foot and Bustamante Park Station is 10 minutes.

About the neighborhood

Located in Downtown Santiago, a neighborhood in Santiago, Gen Rooms is near a metro station. Travelers who have shopping on the agenda can visit Costanera Center and Parque Arauco Mall. National History Museum and Chilean National Zoo are also worth visiting. Explore all the area has to offer with hiking/biking trails and ecotours.

Visit our Santiago travel guide

8/10 Good

DANIEL, Montevideo

Jan 26, 2016

Liked: Cleanliness, staff & service, property conditions & facilities

Muy confortable

Hotel muy lindo. La piscina que es el atrativo en las fotos no es como parece, tiene pocas sillas para tirarse y está siempre llena y no hay lugar donde ubicar las cosas de uno ni tomar sol. El agua no estaba muy limpia. La habitación super bien, grande y tranquila. Lo único malo es que si prendias la tv y algunas luces al mismo tiempo se cortaba la luz. En general bien y volveria.

8/10 Good

jean-paul, bordeaux

Jan 16, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

sejour confortable

Rien à dire

2/10 Terrible

Verified traveler

Jan 6, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Este hotel no es lo que se ve en las fotos!!

El hotel esta en una zona fea de la ciudad, y no es el que se muestra en fotos, tiene mucho photoshop

6/10 Okay

Aline, Brasil

Dec 31, 2015

Liked: Staff & service

Disliked: Cleanliness, room comfort

Bom custo benefício

Bom custo benefício, o hotel precisa de uma boa reforma. O atendimento dos funcionários é muito bom e o café da manhã precisa ser revisto.

8/10 Good

Monz, NZ

Dec 30, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great people, really comfy bed!!

One of the best hotel beds I've been in! Friendly and helpful staff and a good place to stay. Only fault is same as any other hotel that it's never quite as nice and new as the pictures on the Internet.

10/10 Excellent

Humberto, San luis Potosí

Dec 25, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel cerca de todo en Santiago

Llegue por 3 días y me quede 9 noches ya que me agradó la ciudad de Santiago

4/10 Poor

Juan francisco

Dec 22, 2015

Liked: Cleanliness, room comfort

Disliked: Staff & service

Sin permiso

Estaba en la mañana tipo 10 am con mi novia y entro la mucama sin preguntar por servicio. Solo llegó y entro.

4/10 Poor

Andrew L.

Dec 17, 2015

Liked: Staff & service

Disliked: Cleanliness, room comfort

So-so experience

Staff service was fine. Cleanliness of the unit could have been much better. The unit appeared dusty and it was very small in size.

6/10 Okay

maria fernanda, argentina

Dec 9, 2015

Liked: Staff & service, room comfort

normal, no volveria

el hotel estaba bien pero para el costo me parece que no lo vale. la zona no muuy linda, es alejado del metro, por calles medias feas. cerca cerca no hay nada lindo para ver. el hotel en si bien, desayuno muy completo, y una hermosa pileta en el piso 25. recepcion y zonas comunes mas o menos.

6/10 Okay

juan, argentina

Dec 9, 2015

Liked: Room comfort

agradable

Agradable , falta un poco de mantenimiento, relación precio calidad buena, la ubicación no es mala, en líneas generales tuvimos buena estadía

6/10 Okay

Mendele , Queretaro México

Dec 7, 2015

Liked: Staff & service

No era lo que esperaba para un hotel 4 estrellas

Un hotel del montón muy viejo y descuidado no servia la tv y nos cambiamos a otra habitación la chica de la administración super amable

4/10 Poor

Jinho

Nov 24, 2015

Liked: Cleanliness

Good

2/10 Terrible

Not Provided, San Diego

Nov 22, 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

False representation of hotel

There was no shuttle available, the neighborhood was questionable and we watched a guy get mugged at the corner as we were arriving by taxi. When the front desk finally found our reservation and gave us the room key we found two shabby beds and a dirty bathroom. We asked for a different room with a king or queen, which we had originally requested and were told none available. We took our bags and jumped in the next cab. We did not spend the night and We do not recommend it.

2/10 Terrible

ULISSES, São Paulo

Nov 19, 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Totalmente enganados !

Hotel péssimo!! Parece uma favela , ha moradias nele, sujo , mal conservado e qdo fiz a reserva a foto do quarto não era a mesma q fiz depois de duas moites mudaram e contonuou muito ruim. As toalhas brancas são cinza de encardidas ...somente o café da manha foi satisfatório!! Era um SPA! Piscina de hidro verde... Sala de ginástica tb miito suja !!! Resumindo PREÇO ABUSIVO POR HOTEL HORRÍVEL: - NÃO RECOMENDO!!

8/10 Good

Sergio

Nov 18, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

mario, Leon Guanajuato Mexico.

Nov 14, 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

LAS FOTOGRAFIAS ENGAÑAN

Realmente ni el hotel ni la cuidad de Santiago cumplieron con mis expectativas. El hotel es en realidad un edificio dividido en hotel y departamentos; al parecer no tienen personal que se encargue de hacer algo mas que las camas y limpiar los baños. No es un hotel ni siquiera de tres estrellas.

8/10 Good

Verified traveler

Nov 12, 2015

Liked: Cleanliness, staff & service, property conditions & facilities

Lindo hotel céntrico

Hermosa estadia, comodo, céntrico, buena atención, cama cómoda.

6/10 Okay

Ann-Margret, Skåne, Sweden

Nov 12, 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boka inte detta hotell!!!!

Dålig standard, förstår ej de 4 stjärnorna!!!! Mycket besviken!! Glasbitar på golvet, smutsigt i duschen och lös kran i vasken. Bytte rum efter klagan och påtryckning. Mycket dåligt underhållet hotell. Poolområdet under all kritik! Skulle inte få för oss att bada där.........dåligt skött!!! Skulle aldrig rekommendera någon att boka detta hotell!! Kanske borde det ha 2 stjärnor???? Alla bilder på hotells.com måste vara gamla, eftersom inte något stämmer.

2/10 Terrible

Elvis Ricardo, Las Vegas, Nv Usa

Nov 10, 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel, mold smell in walls, a 2 start hotel.

The worst hotel in chile I have never written a complaint but this hotel is horrible quality wise, avoid a headache parking, rooms wi-fi everything is an issue here smells bad and is deteriorating more, have to scream to get a diferent room ...a suite according to them but still was horrible just less smell... Don't waste your hard earned money the pictures in the Internet are photo shop trust me....

8/10 Good

Paulo, São Paulo

Nov 10, 2015

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Péssima experiência. Apartamento muito ruidoso.

Apartamento muito ruidoso, voltado para a avenida. Os vidros da varanda não isolam os ruídos oriundos da avenida. Ruídos de automóveis, caminhões e motocicletas a noite inteira.

4/10 Poor

Verified traveler

Nov 8, 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Generell schlechtes Zustand und dreckig. Jacuzzi mit stehense Grüne Wasser und las Aschenbächer benutzt.

10/10 Excellent

Greg, Santa Barbara

Nov 2, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel stay

Room was great! Was clean and comfortable but, the bathroom was very small. Hotel service was very good and they spoke a little english. Breakfast was great and food was very good. Neighborhood was good but it has a lot of graffiti and does not look like a desirable area, but it was a good area. Friends live in this area so I had a understanding of the area.

6/10 Okay

Dennys Malcon, sao paulo

Oct 26, 2015

Liked: Staff & service

bom

fotos no site são melhores que o Hotel e a região, as camas são muito boas, mas o quarto e detalhes estão com problemas de acabamento e iluminação.

2/10 Terrible

Carlos, Lima

Oct 24, 2015

Disliked: Staff & service, property conditions & facilities, room comfort

Nightmare

We took a room with 1 hour in advanced and got to "Hotel Gen" expecting a 4-star accommodation. - First issue: nobody from the hotel was in the lobby (yes: nobody). We were received by a friend (yes: a friend) of the person in charge of the lobby. The "friend" said us that he works for a building close to Hotel Gel. We waited 30 minutes to start our check-in - Second issue: check-in. The person in charge of the check-in was not able to find our Expedia reservation. He tried for 30 minutes and finally, let us go to our "4-Star" room. He was rude and with poor experience using a computer - Third issue: room: I should take pictures. The most terrible "4-Star" room I've ever seen. - Third issue: check-out: The next morning, a new person in charge of the lobby asked us for a credit card because they have never received a confirmation from Expedia. Yes, I paid twice. Please, avoid this place.

6/10 Okay

Caroline, Canada

Oct 12, 2015

Liked: Staff & service

Disliked: Property conditions & facilities

Nice reception but hotel need some maintenance

About 15 min walks from Central historical area, the neighbourhood didn't feel safe in the evening and can be a bit noisy. The hotel can organise airport transfer with their own taxi but it is really overpriced however, the staff at the reception were very helpful in giving me direction to the center and how to get the airport bus. The view of sunset from the rooftop terrace is absolutely magnificent but general maintenance of the building and amenities should be improve, wouldn't consider it a four star, still a comfortable and not somewhat centrally located hotel.

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Gen Rooms Reviews

Reviews

Good

7.6/10

7.4/10

7.2/10

Reviews

8/10 Good

DANIEL, Montevideo

Muy confortable

DANIEL

8/10 Good

jean-paul, bordeaux

sejour confortable

jean-paul

2/10 Terrible

Verified traveler