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Debaines Hotel Santiago

Property class: 3.5

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Photo gallery for Debaines Hotel Santiago

A rooftop terrace with multiple umbrellas, seating areas, and potted plants. - Debaines Hotel Santiago (Santiago)
A modern building with a glass facade and a sign reading "DEBAINES". - Debaines Hotel Santiago (Santiago)
A corridor with a marble floor, seating areas, and a glass ceiling. - Debaines Hotel Santiago (Santiago)
An outdoor seating area with tables and chairs, umbrellas, and potted plants. - Debaines Hotel Santiago (Santiago)
A room with a dining table set for two, a bowl of fruit, and a bottle of water. - Debaines Hotel Santiago (Santiago)
Located close to Municipal Theatre of Santiago and Santa Lucia Hill, Debaines Hotel Santiago provides free continental breakfast, a free daily manager's reception, and a rooftop terrace. Treat yourself to a massage or other spa services. Stay connected with free WiFi in public areas, and guests can find other amenities such as a coffee shop/cafe and dry cleaning/laundry services.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, Corner

A hotel room with a large bed, a bedside table, a lamp, and a view of the city through large windows.

Deluxe Room, Corner

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

A bedroom with a bed, pillows, a wall-mounted light fixture, and a framed picture on the wall.

Deluxe Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

A hotel room with a large bed, a bench, a small table with bottles, a TV, and a door.

Superior Room

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Balcony (04)

A hotel room with a large bed, a flat-screen TV, a painting on the wall, and a view of a cityscape through sheer curtains.

Deluxe Room, Balcony (04)

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Terrace (05)

A rooftop lounge with two sunbeds, a small table with a drink and snacks, and a view of city buildings and palm trees.

Deluxe Suite, Terrace (05)

  • City view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite (06)

A modern hotel room with a large bed, a wooden headboard, and a view of the outdoors.

Superior Suite (06)

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite (07)

A modern hotel room with a sofa, a coffee table, a chair, a lamp, and a large window with curtains.

Deluxe Suite (07)

  • City view
  • 120 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Suite (08 Penthouse)

A modern hotel room with a large bed, a wooden headboard, a nightstand, and a view of the hallway.

Suite (08 Penthouse)

  • City view
  • 240 sq m
  • 4 bedrooms
  • Sleeps 8
  • 4 King Beds

About the neighborhood

Located in Downtown Santiago, a neighborhood in Santiago, Debaines Hotel Santiago is near a metro station. The area's natural beauty can be seen at Santa Lucia Hill and San Cristobal Hill, while Municipal Theatre of Santiago and National Symphony Hall are cultural highlights. Looking to enjoy an event or a game? See what's going on at Movistar Arena or Julio Martinez Pradanos National Stadium. Take time off to check out the winery tours in the area, or get some fresh air with adventures like ecotours nearby. Visit our Santiago travel guide
Map
Agustinas 720, Santiago, 8320233

What's nearby

  • A historic brick building with ivy-covered walls and a wrought iron gate.
    Santa Lucia Hill
    2 min walk - 0.1 miles
  • A classical building with large banners and columns.
    Municipal Theatre of Santiago
    2 min walk - 0.1 miles
  • A nighttime street scene with a sign for 'Bocañariz Vinobar' and a map titled 'Mapa Viticola Bocañariz'.
    Lastarria District
    6 min walk - 0.4 miles
  • A cityscape with historic buildings, a modern skyscraper, and a clear blue sky.
    Plaza de Armas
    7 min walk - 0.4 miles
  • A park with people sitting on the grass, a large white building with flags, and trees in the background.
    Palacio de la Moneda
    12 min walk - 0.7 miles

Getting around

  • Santa Lucia Station
    5 min walk
  • Santiago Central Station
    13 min drive
  • Santiago Intl. Airport (SCL)
    19 min drive

Restaurants

  • Tip Top
    2 min walk
  • Burger King
    1 min walk
  • Starbucks
    1 min walk
  • Yokono
    2 min walk
  • El Rey del Completo
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (USD 36 per day); reservations required
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • 24-hour train station drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free continental breakfast available 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception

Things to do

  • Bicycle tours
  • Private wine tours
  • Wine tours

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator (53 inch wide door)
  • Handrails in stairways (35 inches high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2024
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Non-plastic drinking straws available
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Chef service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Electrical adapters
  • Heating (climate-controlled)
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 119 and a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 120.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 45 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: USD 45 (up to 17 years old)
  • Nearby parking fee: USD 36 per day (82 ft away)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 30 per pet (varies based on length of stay) plus USD 119 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply

Frequently asked questions

Is Debaines Hotel Santiago pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 30 per pet, per night. A cleaning fee of USD 119 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Debaines Hotel Santiago ?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Debaines Hotel Santiago ?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Debaines Hotel Santiago provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 45 per vehicle applies.

Where is Debaines Hotel Santiago located?

Located in Downtown Santiago, this hotel is within a 10-minute walk of Municipal Theatre of Santiago, Santa Lucia Hill, and Plaza de Armas. Palacio de la Moneda and National Symphony Hall are also within 1 mi (2 km). Santa Lucia Station is only a 5-minute walk and Bellas Artes Station is 8 minutes.

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Reviews

Debaines Hotel Santiago Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 41 out of 50 reviews
Rating 8 - Good. 5 out of 50 reviews
Rating 6 - Okay. 2 out of 50 reviews
Rating 4 - Poor. 1 out of 50 reviews
Rating 2 - Terrible. 1 out of 50 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly accommodating and the rooms and all of the facilities are extremely posh and luxurious.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Well located, friendly and courteous staff. Nicholas was great.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just liked everything about this place. The room was lovely with a nice bath. Staff was very friendly and very helpful. The location was great.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean , everything was shining! The toilet had bidet which was so modern that you felt like you are controlling an airplane! The toilet was warm and pleasant! The pressure of water was high. Location is perfect . Negative point was the view from window that opened to neighboring buildings which were very ugly but not hotel’s fault. The reception staff tried to charge me $120 dollars for 4 hours early check in but finally they agreed to let me check in early for $ 35 The breakfast was more cooked to order rather than buffet .
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Everything was so perfect really. Our room and bathroom were very spacious, so clean and comfortable. All the staff are extremely helpful, patient and friendly, including in their restaurant. Wish we could have stayed longer.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is pristine and well maintained. Staff are fabulous; genuinely friendly and helpful. Thoroughly enjoyed our stay and our regular interactions with Vivian, thank you for all of your help! The area around the hotel is not the greatest, but the hotel more than makes up for it.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
All the staff we met were excellent, but it seems understaffed. The rooftop bar was open but no one was there to serve drinks when we arrived and when we ordered morning coffee from room service it took over an hour. Otherwise, great location and an excellent room. Really comfy bed and great shower. The breakfast was also really good.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great Hotel and exceptional staff!!!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, amenities, food, staff and location. Highly recommended.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean, modern, large rooms and bathroom, great breakfast. All the staff went above and beyond to meet our needs, and were friendly and accessible. Delightful find, close to key tourist sights.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot water system was inconsistent going from hot to cold making taking a shower very uncomfortable.
Stayed 4 nights in Mar 2026
Verified review

4/10 Poor

Disliked: Staff & service

Cold showers in winter, looks nice, hidden issues

Cold showers the entire stay here, in the middle of winter. Unbelievable. It's a known issue as the front desk says you have to let the water run for an astonishing 30 minutes and "maybe" the water will get warmer. It's one thing to have an unexpected issue, but to rent rooms with such a glaring issue in winter hoping no one will complain is pretty unacceptable. Also make sure you know that the included breakfast is at the restaurant and you have to verify with them that's what you're getting, because they hand guests a menu with expensive prices on it without saying anything, which I'm sure is very confusing for many guests and makes very little sense.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está increíble este hotel, lo recomiendo ampliamente, su personal es fantástico y siempre estuvieron atentos a nosotros, regresaría siempre!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quero agradecer a atendente Francisca pela cordialidade e prestatividade e nos ajudar. Excelente profissional
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was amazing....amenities wonderful. Even through rain and other issues they staff stepped up to the plate on so many occasions.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tem instalações novas, bem estruturado e de luxo. Equipe atenciosa e prestativa. Fica no centro da cidade e revisitei todas as atrações em Santiago a pé e de metrô. Usei Uber para aeroporto e visita a Concha y Toro, somente. Fiz 3 passeios de Van.Hospedagem excelente no Debaines.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo excelente. Hotel novo.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Todo el personal muy atento, tuvimos una estancia muy agradable y placentera.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, con un año de antigüedad. Super recomendado!
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente pero con falencias

muy lindo hotel, especialmente las habitaciones. Lamentablemente el personal del restaurant le falta amabilidad. La principal falencia fue por lejos el aire acondicionado en la habitación muy malo, la temperatura estuvo muy alta y no se podía bajar. Tuvimos que abrir la ventana para poder bajar la temperatura durante la noche
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Pontos de melhoria

Hotel em excelente ponto, muito limpo e alto padrão. Porem tive alguns problemas. 1° - No momento da reserva, nao estava explícito que não teria uma cama extra para a minha filha e o valor cobrado parq adicionar mais uma cama era um absurdo, praticamente uma nova diária. 2 - A diaria informava claramente que eu tinha direito ao almoço, porem sentei com minha familia no restaurante e fui perguntar sobre esse ponto e falaram que era somente o café, passando uma situação constrangedora. No dia seguinte, me chamaram e pediram desculpas e que de fato eu tinha o almoço incluído, porem fiquei tão decepcionado que não almocei mais nenhum dia no hotel. 3 - O ar condicionado dos quartos é um pouco confuso, pois marca duas temperaturas, poderiam explicar ou deixar um informativo mais claro no quarto. No geral é um bom hotel, apesar de ter passado pela situação da cama e do almoço, creio que voltaria.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aúnque situada en el centro el Debaines hotel es muy conveniente como oferta de lujo en Santiago. Buena para caminar y accéder a destino del centro como viaje de negocios como de placer.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia maravilhosa. O hotel eh novo e muito bem montado. Cama excelente, decoração primorosa. Fica no Centro, o que eh um ponto positivo para quem visita Santiago a primeira vez e quer fazer todos os principais pontos turísticos caminhando. Também eh próximo de várias estações de metrô. Café da manhã muito bom. Um ponto de atenção eh que a água demora pra esquentar, o que eh desconfortável no inverno.
Stayed 6 nights in Jun 2025