Greentown Vacations

Family friendly with efficient staff and great location

Excellent service snd breakfast

The hotel is the heart of Times Square. The breakfast was fine. Due to heavy rush during holiday season.

Hotel was in a great location on a quiet street by NY standards. Room was a good size and was as per photos on website. Bed was comfortable. Shower was not the best but still ok. The complimentary laundry was also a great bonus. Hotel staff were polite and helpful and check in and out was easy, but unfortunately there was one staff member who found a question an inconvenience to her. Also liked the free cookies but we had to be quick to get some. We would stay here again when visiting NY.

The only positive thing I can say about Hotel 32 was how wonderful Ms Sandra from the front desk was. She had an amazing personality and was so kind. Other than that, lower your expectations, you get what you pay for at this hotel.

The staff was friendly and efficient, the room was big, very quiet (it was an interior room), and clean. The location is great—only a few blocks from Central Park and MOMA, and not far from the theater district. Yes, it would be nice if they could spruce up the furniture in the lobby, but that is a minor issue, given the very positive things about it. My only complaint is the "Residence Fee" that I paid as I checked out, and prior to that, I didn't know how much it would be. I honestly don't understand why that isn't just added to the room rate as listed on Hotels.com. But I would gladly stay there again!