Costa Azul Vacation Packages for 2026

As always the staff are great helpful and make the stay, especially good at The Grill and Ayami. Pool could be much cleaner on the premium $$$ pools, ac is loud in the room, Locking hardware broken on the room, toilet was plugged, gym is dark and minimal gear. Maybe secure the room safe to something, just a thought.

The room had a very strong must and mold odor.

We booked the 2 bedroom suite with ocean view. Unfortunately there’s construction blocking the gorgeous view. It can initially be seen in their lobby. We couldn’t enjoy the balcony and plunge pool. The staff was accommodating enough to change our rooms but it was still the same view. Their rooftop pool will eventually have a building blocking their view depending on how high it’ll get built. Aside from that, the resort is very nice and the staff are very friendly!

The staff was amazing. So attentive and seemed happy to be working there. There was plenty of staff in the right place to assist with whatever we needed. The room was clean and comfortable. The A/C worked great and was a welcome relief from the warm weather. There were plenty of lounge chairs by the pool and the pool was clean. It was a great stay and I will be coming back!

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.