Villa Hermosa Vacations

I came back at night no one open the door and I constantly rang the doorbell. Thank God I had another hotel room somewhere else or I would have been sleeping on the streets

Property was nice, clean, well maintained. Staff is extremely friendly and helpful. The rooms are a bit outdated for my likings but nothings that was wrong.

Lo unico que no me gusto fue la playa que producto del zargazo no pudimos bañarnos y otra cosa que no me gusto fue el menu del restaurant del pescado.no era variado.

Todo excelente, habitación de lo mejor, servicios, personal muy amable, piscina, acceso a la playa todo excelente. Quizás la comida en los platos fuertes pueden variar un poco mas, en las carnes, arroces, y/o tener otra opción para el que no le guste el arroz, que no había. Pero en sentido general, diría que de los mejores hoteles que visitamos.

We were so excited for this trip and couldn't wait to relax, but this resort turned out to be a complete nightmare. Paying $200 a night for an "all-inclusive" experience was a total waste of money. The resort does not have enough staff to provide an all-inclusive experience and is utterly failing at basic hospitality. Our room was dirty upon arrival. The floors were covered in dirt, and there was stranger’s hair left in the shower and in the entryway. The grounds were just as bad—the pools were disgusting, with actual garbage floating in the water. Getting food or drinks was a constant struggle. We waited endlessly for basic beverages, and the buffet was an embarrassing mess where we routinely had to hunt for clean plates to eat on. The dinner reservation system is equally broken—with minimal available spots and unfair booking restrictions, it’s practically designed to prevent guests from booking at a restaurant, forcing people to eat at the buffet. Worst of all, we were sexually harassed by staff members which has left us feeling unsafe and degraded. Management clearly has zero control over employee conduct, safety, or cleanliness. We went from being thrilled for a getaway to counting down the minutes until we could leave. This was the most deeply disappointing travel experience we’ve ever had. The standard for service is clearly below what one would normally expect when spending this type of money — save it and book anywhere else.