Suganuma Vacations

The front desk staff was so helpful when I wanted to change my room type upon arrival and juggled to make things work. So helpful with late night laundry issues (operator error!) and so helpful with local recommendations and advice. Quiet, clean, comfortable and having laundry machine in room a bonus. Location convenient to subway and shops. Would definitely stay again.

Everything at this hotel is excellent. Clean room, Delicious breakfast. Professional staff. Beautiful views.

Decent stay overall with a prime location. It is a large property, so don’t expect a personal or particularly warm experience. Front desk service could also use improvement—after being locked out of my room, I had a very long wait just to get the door opened, and was informed a replacement key required a fee. While the policy and wait were understandable (though not ideal), the staff member (Jang) was noticeably cold and unwelcoming throughout.