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Hakone Kowakien TEN-YU

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Hot springs - Hakone Kowakien TEN-YU (Hakone)
Lobby - Hakone Kowakien TEN-YU (Hakone)
Exterior - Hakone Kowakien TEN-YU (Hakone)
In-room safe, blackout drapes, cribs/infant beds, free WiFi - Hakone Kowakien TEN-YU (Hakone)
Executive Suite with Open-air Onsen Bath, Non Smoking (Dinner starts at 5pm) | Bathroom | Separate tub and shower, spring water tub, free toiletries, hair dryer - Hakone Kowakien TEN-YU (Hakone)
Luxury
4.5 star property
9.6

Exceptional

Tranquil ryokan with hot springs

Mineral-rich waters fill private hot tubs, blending ryokan charm with modern luxury. The restaurant serves exquisite steak dinners after soaking in indoor hot springs. From the terrace, guests enjoy garden views while personalized concierge services enhance this authentic Japanese retreat.

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Bar

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(60 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

9.0 out of 10
Wonderful
(13 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(16 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

9.8 out of 10
Exceptional
(26 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

8.8 out of 10
Excellent
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Wagyu Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath), Non Smoking

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Wagyu Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath), Non Smoking

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Wagyu Kaiseki Dinner "Yuzen" at Kihinkan, start at 7:30-8pm Superior Room (Open-air Bath), NS

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Wagyu Kaiseki Dinner "Yuzen" at Kihinkan, start at 7:30-8pm Superior Room (Open-air Bath), NS

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

About the neighborhood

Ninohira, a neighborhood in Hakone, is home to Hakone Kowakien TEN-YU. Hakone Kowakien Yunessun and Hakone Ropeway are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Miyagino Hayakawa Breakwater Cherry Blossoms and Lake Ashi. Okada Museum of Art and Hakone Open Air Museum are two other places to visit that come recommended. Take time off to check out the hot springs in the area, or get some fresh air with adventures like hiking/biking trails nearby. Visit our Hakone travel guide
Map
1297 Ninotaira, Hakone, Kanagawa, 250-0407

What's nearby

  • Fuji-Hakone-Izu National Park
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 miles
  • Hakone Kowakien Yunessun
    Hakone Kowakien Yunessun
    2 min walk - 0.1 miles
  • Okada Museum of Art
    Okada Museum of Art
    4 min walk - 0.3 miles
  • Hakone Open Air Museum
    Hakone Open Air Museum
    16 min walk - 0.9 miles
  • Hakone Gora Park
    Hakone Gora Park
    3 min drive - 1.3 miles

Getting around

  • Hakone Miyanoshita Station
    3 min drive
  • Kowakidani Station
    15 min walk
  • Haneda Airport (HND)
    132 min drive

Restaurants

  • The Hakone Open-Air Museum Café
    2 min drive
  • 箱根餃子センター
    17 min walk
  • ダイニングはこね
    4 min walk
  • 蕎麦 貴賓館
    3 min walk
  • 鮨・天麩羅 風月
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Crib (surcharge)
  • High chair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Massage
  • Public bath open from 5:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Sign language-capable staff
  • Wheelchair accessibility

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 3300.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hakone Kowakien TEN-YU pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hakone Kowakien TEN-YU?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hakone Kowakien TEN-YU?

Check-out is at 11:00 AM.

Where is Hakone Kowakien TEN-YU located?

Located in Ninohira, this luxury ryokan is within a 5-minute walk of Okada Museum of Art and Hakone Kowakien Yunessun. Hakone Open Air Museum and Miyagino Hayakawa Breakwater Cherry Blossoms are also within 2 mi (3 km). Kowakidani Station is 15 minutes by foot and Hakone Gora Station is 23 minutes.

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Reviews

Hakone Kowakien TEN-YU Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1568 out of 1878 reviews
Rating 8 - Good. 204 out of 1878 reviews
Rating 6 - Okay. 53 out of 1878 reviews
Rating 4 - Poor. 25 out of 1878 reviews
Rating 2 - Terrible. 28 out of 1878 reviews

Reviews

Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and very relaxing with a lovely onsen and good restaurant
Stayed 1 night in May 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in B a beautiful location
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with great staff.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, wonderful staff and food. Nothing else to say as a perfect stay!!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hot spring! Will come back again!
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and amenities
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Andrea Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! They were very helpful and most hospitable employees I've met! We had no problem with our stay!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Onsen were great indoor outdoor and in the room offered variety and very relaxing atmosphere
Stayed 1 night in May 2026
Verified

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing. Room was spacious with hot bath.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the mountains and offers great Mountain Views as a result. The room was really spacious and clean. The private onsen on the patio was well appreciated.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff were excellent
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, location and the staff are incredible. Wish we could live there!!!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service. Receptionists make you feel welcome.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay with family. The onsen was spectacular, the food was amazing, and the staff was friendly and welcoming. Highly recommend.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing. The hotel is clean and the staff is friendly.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I’ve ever stayed at! Onsen with a waterfall views and incredible Japanese buffet dinner were the highlights
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest hotel we have ever stayed at. Beautiful, amazing services and amenities.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was AMAZING!! Hot spring bath was so relaxing. Can’t wait to return.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Very relaxed environment with excellent accommodations, food, staff and wonderful hot baths.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

yatin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and staff. Exceptionally kid friendly. Beautiful Onsen baths
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and service.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amenities and staff which make the entire experience so worth it! I would definitely recommend for anyone who enjoys peace and relaxation with memories that will never be forgotten.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Zeigmund Dean Alexander Chan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was top class. Staff were all welcoming and nice. The scenic view from the outdoor hot springs was breathtaking. Highly recommend and for sure I will come back.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very beautiful hotel. The room is beautiful and spacious. The bed is very clean and comfortable. We used both private and public onsen, it was a great experience. We also had kaiseki dinner which was also an amazing experience. The breakfast was wonderful with a lot of variety. Overall it was a great experience and we really enjoyed our stay.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

MEIWEN

Liked: Cleanliness, staff & service, amenities
Clean guest rooms and professional, warm, and courteous service staff.
Stayed 1 night in Feb 2026