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Hakone Kowakien TEN-YU

4.5 star property
Hakone retreat offers tranquility with hot springs to soothe muscles and attentive staff near the Okada Museum of Art.

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Photo gallery for Hakone Kowakien TEN-YU

Hot springs - Hakone Kowakien TEN-YU (Hakone)
Separate tub and shower, spring water tub, free toiletries, hair dryer - Hakone Kowakien TEN-YU (Hakone)
In-room safe, blackout drapes, cribs/infant beds, free WiFi - Hakone Kowakien TEN-YU (Hakone)
Exterior - Hakone Kowakien TEN-YU (Hakone)
Lobby - Hakone Kowakien TEN-YU (Hakone)
Hakone Kowakien TEN-YU offers a peaceful escape with an indoor mineral hot spring and two additional indoor hot springs. Guests can dine at Geihinkan steak restaurant, relax on the terrace or in the garden, and enjoy free WiFi and newspapers during their stay.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Bar

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(59 reviews)

Highlights

Private hot tub
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Bidet
Spring water bathtub
Hair dryer
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Private hot tub
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Bidet
Spring water bathtub
Hair dryer
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Private hot tub
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Bidet
Spring water bathtub
Hair dryer
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

9.8 out of 10
Exceptional
(21 reviews)

Highlights

Private hot tub
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Bidet
Spring water bathtub
Hair dryer
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

8.6 out of 10
Excellent
(7 reviews)

Highlights

Private hot tub
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Bidet
Spring water bathtub
Hair dryer
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

8.8 out of 10
Excellent
(5 reviews)

Highlights

Private hot tub
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Bidet
Spring water bathtub
Hair dryer
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private hot tub
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Bidet
Spring water bathtub
Hair dryer
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Special Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath),Non Smoking

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Special Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath),Non Smoking

Highlights

Private hot tub
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Bidet
Spring water bathtub
Hair dryer
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Special Kaiseki Dinner "Yuzen"at Kihinkan,start at 7:30-8pm Superior Room(Open-air Bath),Non Smoking

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Special Kaiseki Dinner "Yuzen"at Kihinkan,start at 7:30-8pm Superior Room(Open-air Bath),Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Private hot tub
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Bidet
Spring water bathtub
Hair dryer
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

Highlights

Private hot tub
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Bidet
Spring water bathtub
Hair dryer
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

Highlights

Private hot tub
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Bidet
Spring water bathtub
Hair dryer
  • Sleeps 4
  • 2 Large Twin Beds

About the neighborhood

Ninohira, a neighborhood in Hakone, is home to Hakone Kowakien TEN-YU. Hakone Kowakien Yunessun and Hakone Ropeway are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Miyagino Hayakawa Breakwater Cherry Blossoms and Lake Ashi. Okada Museum of Art and Hakone Open Air Museum are two other places to visit that come recommended. Take time off to check out the hot springs in the area, or get some fresh air with adventures like hiking/biking trails nearby. Visit our Hakone travel guide
Map
1297 Ninotaira, Hakone, Kanagawa, 250-0407

What's nearby

  • 神奈川県立恩賜箱根公園の「疎林の広場」より望む芦ノ湖、箱根外輪山、富士山
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 miles
  • Hakone Kowakien Yunessun featuring a waterpark and swimming
    Hakone Kowakien Yunessun
    2 min walk - 0.1 miles
  • Okada Museum of Art
    Okada Museum of Art
    4 min walk - 0.3 miles
  • Hakone Open Air Museum which includes outdoor art, a fountain and street scenes
    Hakone Open Air Museum
    15 min walk - 0.8 miles
  • Hakone Gora Park showing a fountain
    Hakone Gora Park
    18 min walk - 1.0 mile

Getting around

  • Hakone Miyanoshita Station
    3 min drive
  • Kowakidani Station
    15 min walk
  • Haneda Airport (HND)
    132 min drive

Restaurants

  • The Hakone Open-Air Museum Café
    2 min drive
  • 箱根餃子センター
    17 min walk
  • fontana
    2 min walk
  • Gora Brewery And Grill
    3 min drive
  • bar hotel 箱根香山
    8 min walk

About this property

Hakone Kowakien TEN-YU

Luxury ryokan near Hakone Kowakien Yunessun
Located close to Okada Museum of Art and Hakone Open Air Museum, Hakone Kowakien TEN-YU provides an indoor mineral hot spring (onsen), a terrace, and a garden. For some rest and relaxation, visit the 2 indoor hot springs or sauna, and indulge in a facial, a massage, or a body treatment. The on-site restaurant, Geihinkan(Steak), serves dinner. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Hot springs on site, a gift shop, and luggage storage
  • Concierge services, a 24-hour front desk, and an elevator
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 150 rooms include comforts such as private hot tubs and air conditioning, as well as perks like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Highchairs, baby baths, and children's dinnerware
  • Spring water tubs, bidets, and free toiletries
  • 50-inch LCD TVs with digital channels
  • Wardrobes/closets, refrigerators, and cribs/infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Crib (surcharge)
  • High chair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Massage
  • Public bath open from 5:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Sign language-capable staff
  • Wheelchair accessibility

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 3300.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Frequently asked questions

Is Hakone Kowakien TEN-YU pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hakone Kowakien TEN-YU?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hakone Kowakien TEN-YU?

Check-out is at 11:00 AM.

Where is Hakone Kowakien TEN-YU located?

Located in Ninohira, this luxury ryokan is within a 5-minute walk of Okada Museum of Art and Hakone Kowakien Yunessun. Hakone Open Air Museum and Miyagino Hayakawa Breakwater Cherry Blossoms are also within 2 mi (3 km). Kowakidani Station is 15 minutes by foot and Hakone Gora Station is 23 minutes.

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Reviews

Hakone Kowakien TEN-YU Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1496 out of 1803 reviews
Rating 8 - Good. 201 out of 1803 reviews
Rating 6 - Okay. 58 out of 1803 reviews
Rating 4 - Poor. 22 out of 1803 reviews
Rating 2 - Terrible. 26 out of 1803 reviews

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Very relaxed environment with excellent accommodations, food, staff and wonderful hot baths.
Stayed 2 nights in Jan 2026

10/10 Excellent

yi

Liked: Cleanliness, amenities, property conditions & facilities
very nice place, friendly and very good view
Stayed 1 night in Jan 2026

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort and lovely staff that were kind and helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

Guanghao

Liked: Cleanliness, amenities, property conditions & facilities
A new built and great hotel with lots of friendly staffs.
Stayed 1 night in Dec 2025

10/10 Excellent

Alvina

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and clean room. Great amenities and food was amazing. I love we have an option of private onsen.
Stayed 2 nights in Jan 2026

10/10 Excellent

Curt

Liked: Cleanliness, amenities, property conditions & facilities
Great place! Super friendly, kind staff. Rooms were clean and comfortable. Great location high on the mountain. In room onsen was nice for a quick private soak. The forest and rooftop public onsen were lovely and uncrowded. Breakfast buffet was delicious.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotel experiences i have ever had. It is worth it to spend at least one night there. The dinning options were great and quality was superb. Highly recommend coming here to relax after being in the busy cities!
Stayed 1 night in Jan 2026

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful! The service was exceptional, the onset was amazing, food was soooo delicious, and hotel was very clean. LOVED everything! Can’t wait to go back.
Stayed 1 night in Jan 2026

10/10 Excellent

Pik Wu Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice and relaxing experience at the hotel. The food are amazing (day and night)
Stayed 2 nights in Nov 2025

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Exceptional location, fantastic facilities and very helpful, polite and professional staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is absolutely phenomenal, we had a situation with my partner needing some medical care and the staff went above and beyond to care for her. Area is amazing, views are beautiful and the dinner and breakfast is stellar! 10/10 will be back!
Stayed 1 night in Jan 2026

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, and the staff were amazing and customer focused. Really liked our first time using a public bath. Also, like the complementary ice cream.
Stayed 1 night in Jan 2026

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice room, great service, very good shabu-shabu. A good two nights stay with yung kids who were happy playing in a hot spring water park in a cold winter. Easy use with Hakone Freepass to enjoy a full Hakone loop trip.
Stayed 1 night in Dec 2025

8/10 Good

Charlene

Liked: Cleanliness, amenities, property conditions & facilities
Charming and fun evening. Dinner was great and the breakfast buffet offered a variety of dishes to choose from
Stayed 1 night in Dec 2025

10/10 Excellent

Rickey

Liked: Cleanliness, amenities, property conditions & facilities
Room was great! Staff were very kind! Great hotel! Second time and definitely will stay again. Buffet also excellent, both dinner & breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel ,my family enjoyed it.
Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome hot spring resort with delicious dining.
Stayed 1 night in Oct 2025

10/10 Excellent

TAK CHIU

Liked: Cleanliness, amenities, property conditions & facilities
The room is very clean and the staff are very friendly and helpful
Stayed 1 night in Dec 2025

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Clean room, very courteous staff. They help you with your luggage in and out of the stay
Stayed 1 night in Dec 2025

10/10 Excellent

Shuyang

Liked: Cleanliness, amenities, property conditions & facilities
Great room, beautiful building & location, amazing onsen experience, responsive & helpful staff. Buffet dinners & breakfasts were good.
Stayed 2 nights in Nov 2025

10/10 Excellent

Darik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, helpful staff, wonderful food
Stayed 1 night in Oct 2025

10/10 Excellent

Chad

Liked: Cleanliness, amenities, property conditions & facilities
This place was more than expected! The Onsen experience was superb and the staff was 100% accommodating, friendly, and English language friendly. The buffet dinner and breakfast option was delicious including snow crab at both meals (as of this review). The connecting public / unisex Onsen was also included which was a bonus as we could enjoy themed spas. If you are looking for your first Hakone Onsen resort, I highly recommend this spot. Rooms were huge and all inclusive experience. Smiles all around.
Stayed 2 nights in Jan 2026

10/10 Excellent

Graciano

Liked: Cleanliness, amenities, property conditions & facilities
The rooms and amenities are so clean and amazing. Staff are the most welcoming, friendly and hospitable. The dining- breakfast and dinner selections are great as well. Our second time going here and won’t be the last time. Highly recommended!
Stayed 2 nights in Dec 2025

6/10 Okay

Farid

Liked: Staff & service
Disliked: Amenities
Food was really not good and who dining area smelt of fish which was very off putting. Staff were all very friendly
Stayed 2 nights in Dec 2025

10/10 Excellent

Albee

Liked: Cleanliness, amenities, property conditions & facilities
Amazing room, great amenities, excellent staff, cleanliness, absolutely incredible experience.
Amazing room
Great washroom
Beautiful welcome design
Best toilet ever
Stayed 3 nights in Nov 2025