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Hakone Kowakien TEN-YU

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Hot springs - Hakone Kowakien TEN-YU (Hakone)
In-room safe, blackout drapes, cribs/infant beds, free WiFi - Hakone Kowakien TEN-YU (Hakone)
Lobby - Hakone Kowakien TEN-YU (Hakone)
Exterior - Hakone Kowakien TEN-YU (Hakone)
Separate tub and shower, spring water tub, free toiletries, hair dryer - Hakone Kowakien TEN-YU (Hakone)
Luxury
4.5 star property
9.6

Exceptional

Tranquil ryokan with hot springs

Mineral-rich waters fill private hot tubs, blending ryokan charm with modern luxury. The restaurant serves exquisite steak dinners after soaking in indoor hot springs. From the terrace, guests enjoy garden views while personalized concierge services enhance this authentic Japanese retreat.

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Bar

Room options

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(60 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

9.0 out of 10
Wonderful
(13 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(15 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

9.8 out of 10
Exceptional
(25 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

8.6 out of 10
Excellent
(7 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Wagyu Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath), Non Smoking

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Wagyu Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath), Non Smoking

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Wagyu Kaiseki Dinner "Yuzen" at Kihinkan, start at 7:30-8pm Superior Room (Open-air Bath), NS

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Wagyu Kaiseki Dinner "Yuzen" at Kihinkan, start at 7:30-8pm Superior Room (Open-air Bath), NS

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

  • Sleeps 4
  • 2 Large Twin Beds

About the neighborhood

Ninohira, a neighborhood in Hakone, is home to Hakone Kowakien TEN-YU. Hakone Kowakien Yunessun and Hakone Ropeway are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Miyagino Hayakawa Breakwater Cherry Blossoms and Lake Ashi. Okada Museum of Art and Hakone Open Air Museum are two other places to visit that come recommended. Take time off to check out the hot springs in the area, or get some fresh air with adventures like hiking/biking trails nearby. Visit our Hakone travel guide
Map
1297 Ninotaira, Hakone, Kanagawa, 250-0407

What's nearby

  • Fuji-Hakone-Izu National Park
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 miles
  • Hakone Kowakien Yunessun
    Hakone Kowakien Yunessun
    2 min walk - 0.1 miles
  • Okada Museum of Art
    Okada Museum of Art
    4 min walk - 0.3 miles
  • Hakone Open Air Museum
    Hakone Open Air Museum
    16 min walk - 0.9 miles
  • Hakone Gora Park
    Hakone Gora Park
    3 min drive - 1.3 miles

Getting around

  • Hakone Miyanoshita Station
    3 min drive
  • Kowakidani Station
    15 min walk
  • Haneda Airport (HND)
    132 min drive

Restaurants

  • The Hakone Open-Air Museum Café
    2 min drive
  • 箱根餃子センター
    17 min walk
  • 蕎麦 貴賓館
    3 min walk
  • ダイニングはこね
    4 min walk
  • 奈可むら
    16 min walk

About this property

Hakone Kowakien TEN-YU

Luxury ryokan near Hakone Kowakien Yunessun
Located close to Okada Museum of Art and Hakone Open Air Museum, Hakone Kowakien TEN-YU provides an indoor mineral hot spring (onsen), a terrace, and a garden. For some rest and relaxation, visit the 2 indoor hot springs or sauna, and indulge in a facial, a body treatment, or a massage. The on-site restaurant, Geihinkan(Steak), serves dinner. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Hot springs on site, a vending machine, and a 24-hour front desk
  • An elevator, free newspapers, and luggage storage
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 150 rooms include comforts such as private hot tubs and air conditioning, as well as perks like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Highchairs, baby baths, and children's dinnerware
  • Spring water tubs, bidets, and free toiletries
  • 50-inch LCD TVs with digital channels
  • Wardrobes/closets, refrigerators, and cribs/infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Crib (surcharge)
  • High chair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Massage
  • Public bath open from 5:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Sign language-capable staff
  • Wheelchair accessibility

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 3300.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Frequently asked questions

Is Hakone Kowakien TEN-YU pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hakone Kowakien TEN-YU?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hakone Kowakien TEN-YU?

Check-out is at 11:00 AM.

Where is Hakone Kowakien TEN-YU located?

Located in Ninohira, this luxury ryokan is within a 5-minute walk of Okada Museum of Art and Hakone Kowakien Yunessun. Hakone Open Air Museum and Miyagino Hayakawa Breakwater Cherry Blossoms are also within 2 mi (3 km). Kowakidani Station is 15 minutes by foot and Hakone Gora Station is 23 minutes.

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Reviews

Hakone Kowakien TEN-YU Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1542 out of 1849 reviews
Rating 8 - Good. 199 out of 1849 reviews
Rating 6 - Okay. 55 out of 1849 reviews
Rating 4 - Poor. 25 out of 1849 reviews
Rating 2 - Terrible. 28 out of 1849 reviews

Reviews

Verified

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff were excellent
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, location and the staff are incredible. Wish we could live there!!!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay with family. The onsen was spectacular, the food was amazing, and the staff was friendly and welcoming. Highly recommend.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I’ve ever stayed at! Onsen with a waterfall views and incredible Japanese buffet dinner were the highlights
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing. The hotel is clean and the staff is friendly.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest hotel we have ever stayed at. Beautiful, amazing services and amenities.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was AMAZING!! Hot spring bath was so relaxing. Can’t wait to return.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

yatin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and staff. Exceptionally kid friendly. Beautiful Onsen baths
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Very relaxed environment with excellent accommodations, food, staff and wonderful hot baths.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very beautiful hotel. The room is beautiful and spacious. The bed is very clean and comfortable. We used both private and public onsen, it was a great experience. We also had kaiseki dinner which was also an amazing experience. The breakfast was wonderful with a lot of variety. Overall it was a great experience and we really enjoyed our stay.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and service.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Zeigmund Dean Alexander Chan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was top class. Staff were all welcoming and nice. The scenic view from the outdoor hot springs was breathtaking. Highly recommend and for sure I will come back.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kacey

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at this property. Our family of four (kids 9 and 7) loved the pool, buffet and the room was large. The beds were comfortable and the staff are so kind. The free ice cream vending machines were our kiddos fave!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. We really were taken care of by the staff during our one night stay. I wish we would have stayed a couple more nights to enjoy the onsen which was very relaxing, especially having our own tub in our room to even further enjoy the relaxing experience.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
His spring tub in the room balcony is very nice. Also must try the public onsens in the hotel. Very nice. And breakfast and dinner are very nice as well.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

yi

Liked: Cleanliness, amenities, property conditions & facilities
very nice place, friendly and very good view
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort and lovely staff that were kind and helpful.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Meredith

Liked: Cleanliness, amenities, property conditions & facilities
Dinner and breakfast were fabulous! Rooms were spacious and onsens were clean and beautiful. My kids loved the ice cream machine in the lobby.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, incredible rooms with balcony onsen, and delicious buffet.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

dori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a lovely respite from busy Tokyo. Serene and stunning views! The Onsen was spectacular! The buffet dinner and breakfast was very good. The staff were very attentive, friendly and helpful. The beds were heavenly, they felt like being in a nest! I would rate the Ten-Yu a 9.8.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Guanghao

Liked: Cleanliness, amenities, property conditions & facilities
A new built and great hotel with lots of friendly staffs.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t really feel like a spa hotel. Yes they have hot baths, but most people from the uk won’t want to go in naked. We used the bath on the balcony which was nice. Apparently there are massage chairs in the spa area.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great - we had a bath on our deck, the amenities were great and the buffet was extensive. The covercharge in the lounge was not necessary and annoying.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited Japan for the first time and stayed for a month. We stayed two nights at this hotel. Wished we had stayed longer. We stayed in 4 star hotels and this one was by far the best. The cable car trip where you see Mt Fuji was the highlight of our entire Japan visit The food was outstanding. We celebrated my wife’s birthday with a special pass to the guest lounge that had an amazing view and complimentary wine and snacks.
Stayed 2 nights in Mar 2026