Santa María Vacations

One particular incident stood out. I wanted to extend my stay for one more night and asked if my current room was available. I was simply told no, without any effort to offer alternative accommodations or assistance. I then went directly to my Expedia app and was able to book the exact same room for another night without any problem. That was especially disappointing because a little effort and willingness to help would have made all the difference. I do want to recognize that everyone else throughout the hotel was helpful, welcoming, and willing to assist whenever I needed something. I truly appreciated their kindness and service. I loved Cartagena, loved the hotel, and would happily return. My only recommendation to management would be to address the customer service at the front desk. First impressions matter, and guests should feel welcomed, acknowledged, and valued whenever they ask for assistance. Despite that experience, I would still recommend Hotel Voila and would love to stay again. I hope management takes this feedback constructively because the hotel itself has so much to offer!

100% recommended we love super clean super friendly