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Hyatt Regency Cartagena

4.5 star property
Guests sip expertly crafted cocktails at the poolside bar, indulge in soothing spa treatments, and return to rooms with breathtaking views

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Photo gallery for Hyatt Regency Cartagena

2 restaurants, lunch served - Hyatt Regency Cartagena (Cartagena)
Property video
Reception - Hyatt Regency Cartagena (Cartagena)
Hot tub, steam room, aromatherapy, Swedish massages, sports massages - Hyatt Regency Cartagena (Cartagena)
3 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers - Hyatt Regency Cartagena (Cartagena)
The Hyatt Regency Cartagena offers a perfect retreat near Bocagrande Beach and the historic San Pedro Claver Church. Travelers can book a Swedish massage or aromatherapy at the spa, then relax by one of three outdoor pools on comfortable loungers.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Suite, Ocean View (Regency)

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Suite, Ocean View (Regency)

9.4 out of 10
Exceptional
(10 reviews)
  • Ocean view
  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Room, 1 King Bed

10.0 out of 10
Exceptional
(32 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Junior Suite, Ocean View

9.6 out of 10
Exceptional
(18 reviews)
  • Ocean view
  • 78 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Club Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(21 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

Club Room, 2 Double Beds, Ocean View | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Club Room, 2 Double Beds, Ocean View

9.4 out of 10
Exceptional
(10 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Club Room, 1 King Bed, Bay View

9.8 out of 10
Exceptional
(10 reviews)
  • Bay view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Club Room, 2 Double Beds, Bay View

8.4 out of 10
Very good
(5 reviews)
  • Bay view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(66 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Room, 2 Double Beds, Ocean View

9.8 out of 10
Exceptional
(21 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Room, 1 King Bed, Bay View

9.4 out of 10
Exceptional
(30 reviews)
  • Bay view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Room, 2 Double Beds, Bay View

9.4 out of 10
Exceptional
(35 reviews)
  • Bay view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 Bedroom Ocean View Residence

1 Bedroom Ocean View Residence | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

1 Bedroom Ocean View Residence

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Residences with 1 bedroom

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Bay View Residences with 1 bedroom

9.6 out of 10
Exceptional
(7 reviews)
  • Bay view
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 Bedroom Residence

2 Bedroom Residence | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

2 Bedroom Residence

8.8 out of 10
Excellent
(13 reviews)
  • Ocean view
  • 90 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

About the neighborhood

Located in Bocagrande, a neighborhood in Cartagena, Hyatt Regency Cartagena is in a shopping district and near the beach. Clock Tower and San Felipe de Barajas Castle are notable landmarks, and the area's natural beauty can be seen at Bocagrande Beach and Castillo Grande Beach. Cartagena de Indias Convention Center and San Pedro Claver Church and Convent are two other places to visit that come recommended. Visit our Cartagena travel guide
Map
Carrera 1 No 12-118, Cartagena, CO, 130001

What's nearby

  • 0_1439R-1036090
    Bocagrande Beach
    1 min walk - 0.1 miles
  • Church of San Pedro Claver in Cartagena
    San Pedro Claver Church and Convent
    15 min walk - 0.8 miles
  • View to Torre de Reloj (Clock Tower) with blue sky and warm light, Cartagena, Colombia, Unesco World Heritage
    Clock Tower
    18 min walk - 1.0 mile
  • Cartagena de Indias Convention Center "Julio César Turbay Ayala" reflected in the water
    Cartagena de Indias Convention Center
    18 min walk - 1.0 mile
  • Plaza Bocagrande Commercial Center
    1 min walk - 0.1 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG)
    15 min drive

Restaurants

  • 7 Cielos
    8 min walk
  • 51 Sky Bar
    2 min walk
  • McDonald's
    10 min walk
  • Crepes & Waffles
    1 min walk
  • Morena Marisqueria
    9 min walk

About this property

Hyatt Regency Cartagena

Luxury family-friendly hotel near Bocagrande Beach
Located close to Cartagena de Indias Convention Center and San Pedro Claver Church and Convent, Hyatt Regency Cartagena provides a poolside bar, a terrace, and an art gallery on site. Indulge in a sports massage, a body scrub, and aromatherapy at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and barbecue. Stay connected with free in-room WiFi, and guests can find other amenities such as a shopping mall on site and a coffee shop/cafe.
Additional perks include:
  • 4 outdoor pools and a children's pool, along with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a children's club (surcharge)
  • A front-desk safe, a 24-hour front desk, and luggage storage
  • Guest reviews say great things about the pool, helpful staff, and location
Room features
All 380 individually furnished rooms feature comforts such as 24-hour room service and heated floors, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and memory foam beds
  • Bathrooms with rainfall showers and hair dryers
  • Wardrobes/closets, heated floors, and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 98,000 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Amacagua Grill & Lounge
  • Amare Gelato
  • Kokau
  • Kokaú Signature
  • Ritual 12 Café

Things to do

  • 4 outdoor pools
  • Art gallery
  • Children's club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Shopping mall
  • Winery release events

Family friendly

  • 4 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center (12,917 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Hot tub
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 43 floors
  • Banquet hall
  • Built in 2016
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 95200 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 37 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children aged 5 and younger eat free breakfast
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 98000 per person
  • Airport shuttle fee: COP 85000 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: COP 95200 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Frequently asked questions

Does Hyatt Regency Cartagena have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Hyatt Regency Cartagena pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 37 lbs per pet. There's a fee of COP 95200 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hyatt Regency Cartagena?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hyatt Regency Cartagena?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hyatt Regency Cartagena provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 85000 per vehicle applies.

Where is Hyatt Regency Cartagena located?

This family-friendly Cartagena hotel is located near the airport, within 1 mi (2 km) of Bocagrande Beach, San Pedro Claver Church and Convent, and Clock Tower. Cartagena de Indias Convention Center and Plaza Santo Domingo are also within 2 mi (3 km).

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Reviews

Hyatt Regency Cartagena Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1187 out of 1464 reviews
Rating 8 - Good. 154 out of 1464 reviews
Rating 6 - Okay. 51 out of 1464 reviews
Rating 4 - Poor. 31 out of 1464 reviews
Rating 2 - Terrible. 41 out of 1464 reviews

Reviews

Verified

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, infinity pools were beautiful and great area family friendly, the food at the restaurants was delicious, highly reccomend eating at the restaurant
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Claudia Lorena

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, clean rooms, breakfast, pool, staff very friendly
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Yuying

Liked: Amenities, property conditions & facilities
Friendly staff, great location.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Siddharth Shrikant

Liked: Cleanliness, staff & service, amenities
The ocean room view was fantastic , beautiful view of the waters, room was spacious and clean
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Salatiel

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless and the service was excellent
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Lester

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

stefany

Liked: Cleanliness, amenities, property conditions & facilities
I had an absolutely wonderful experience at this hotel. From the moment I arrived, the staff greeted me with genuine smiles and made me feel welcome. The check-in process was quick and effortless, and my room was spotless, spacious, and beautifully decorated.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Viktoriia

Liked: Cleanliness, amenities, property conditions & facilities
Location services food was incredible
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kurt

Liked: Cleanliness, amenities, property conditions & facilities
The room was superb Clean, modern with great views of the sea and lake. Checkin was quock, friendly and helpful. Breakfast selection was excellent.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Leah

Liked: Cleanliness, amenities, property conditions & facilities
Delayed flight landed us here and boy were we surprised at how beautiful this property is. It’s immaculate. The room was incredible and the view was amazing. I kept talking about how good the layout was and design of this hotel. Can’t wait to return with the entire family.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, amenities, property conditions & facilities
Everything top notch staff and rooms.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful service, huge room (2 bedroom suite) and the included breakfast and happy hour in the Regency club provided more than enough fresh and delicious food we had no need for lunches. I 100% recommend the Hyatt Regency Cartagena.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Maryse

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff! Everything you would expect from a first class hotel. Excellent customer service and comfort from the bed to the common areas
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Chanie

Liked: Cleanliness, amenities, property conditions & facilities
Staff helpful
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Lucia Regina

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful experience in this hotel. We really recommend it! The staff was amazing, the location in front of the beach in Bocagrande is a big plus, and the food was fantastic.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
My room had a fantastic view to the Cartagena bay! Really clean and spacious and the check in was snooth and the receptionist was awesome and sweet. Will come back to this hotel for sure!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

alfredo

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel and perfect customer service
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Indranil

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, attentive and helpful staff, great location. Very close to old town while being in Bocagrande. We had a great time.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, property conditions & facilities
The hotel was beautiful. The service was great.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
Great service all around!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Nidia Rosa Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an enjoyable stay at the Hyatt Cartagena. It’s well located and has beautiful views. The staff were very nice and attentive.
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Farrar

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Hotel was in a great location close to everything. Service was outstanding. Had a resident room on the 41st floor & the view was outstanding. Would definitely stay here again.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

EVELYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect from check in to check out! Great vacation!
Stayed 4 nights in Nov 2025