Punta Santiago Vacations

The staff was amazing, very friendly and the place imaculate loved it will definitely use again

The home itself is absolutely stunning but the road to the villa is not just narrow, it's washed out in many places, we struggled to navigate the potholes even with a jeep and an SUV, I would not drive it at night. There are great amenities like the fridge and bathroom downstairs, the coffee / cocktail bar is fabulous.The kitchen was well-stocked with basic spices and supplies but it was crawling with roaches. Wifi is spotty so be sure to have the guidebook downloaded and screenshots of the phone number to call because the phone number posted throughout the villa is not functioning. Even in August the combination of ACs, fans, and breezes kept the temprature very comfortable. Excellent pool, though very little shallow area, if you're traveling with kids or weaker swimmers.

Good

Although room was very clean maid service was only available every other day and we only found out after the fact when our room was not cleaned after being out all day. The in ground meal choice was limited to only 1 restaurant compared to other Hyatt's which had multiple. very quiet family oriented, very comfortable bed

Staff was friendly, hotel was very clean, happy hour with free drinks and snacks. Complimentary breakfast was also great!