Stayed at the hotel during the ice/snowstorm in February 2021. Very quiet, clean hotel. Not happy with the fact that you have to pay for parking at the hotel you are staying at is ridiculous to me, especially when the hotel is not in a high traffic area where parking would be an issue.
Newly remodeled but floors cold. Breakfast was very tasty
We were in town for a week for a medical procedure, which is stressful enough in itself. When we found out we would need to stay over an extra day, the staff at the front desk had that fixed for me within minutes. We were able to concentrate on what we were there to do and not have to worry about ...
Beautiful Hotel in a great location. The room was spacious, clean and had a great view. Despise hotels that do not offer free Wi-fi especially ones that would be considered to be in the expensive side of the spectrum.
Convenient location, great staff, and excellent accommodations especially for the price.
The Restaurant Built on was great No coffee pot in room
It had an odd smell but everything was clean! Iwas a bit noisy. We received an upgrade
Was very slick because of the snow and ice that had just came through. We were very surprised to see that the parking lot was not plowed or had salt put down for their patrons. Staff was always friendly, food was ok, the walls are really thin so you can hear whats gping on in the next room. Signs ...
The room we were originally given had a really disagreeable smell to it. When explained to the front desk, they put us in another room and upgraded us to a suite, That room was so much better. Staff was helpful and friendly in the transition. The Happy Hour food selection was limited, likely due ...
The lobby area was very pretty and modern. The location was great for us because we were within walking distance of downtown, without the high prices of the hotels closer to Broadway.
Great property with easy access to Opryland hotel and Opry Mills. Very kind staff.
The staff was friendly and atmosphere was amazing!
Clean & minimalist decor/furnishings! Staff super friendly & helpful.
Wonderful in all aspects
Sonesta is like being at home. It’s overall just comfortable. From the staff to the structure, all of it was so warming and hospitable, it was like having an apartment in the city.
Was there one night because I had an early flight out the next morning, so did nothing but stay in the room. Front check in person was very friendly and I needed a shuttle to the airport at 5 a.m. and was able to get that and the driver was prompt and also very friendly.
Very safe & secure place. The room I stayed in was very comfortable.
We enjoyed the room overall but we did not receive the room that was advertised online. We also had to switch rooms in the beginning because there was a white residue on the couch. The second room was better.
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