Essington Vacations

Overall it was a lovely place to spend the night - we had no complaints. However, in the staffing department they were truly exceptional. Everyone went out of their way to help. Not one person rolled their eyes at my kids or my stupid questions, and they went out of their way to help us. I also noticed that the evening staff communicated with the morning staff so they already knew that we had some weird requests and were ready to help us. It was so thoughtful! When I said thank you, one of the employees said that as a staff they all worked together because they got along well. I've always noticed that when management is nice to their workers it trickles down to the customers or patients (or whatever.) But it makes sense that all the employees getting along would have a similar effect. But whatever the reason, every person at this hotel was beyond kind, so thank you! And also the coffee at breakfast was excellent :)

All good! I love Kempton hotels, and this one did not disappoint.