Elora Cataract Trailway Vacation Packages for 2026

Staff helping out over email

Liked it all, very welcoming, friendly and lovely atmosphere

I’m very disappointed with how my booking and refund request were handled. I had a Sunday reservation with early check-in arranged, but upon arrival, I was told the hotel was full and no room was available. The receptionist said the manager would review the situation and decide whether a refund could be issued. Since the manager was unavailable, Expedia advised me to wait until Monday. I did not check in because I believed the matter would be reviewed, especially since the hotel could not accommodate me. However, when I contacted the hotel on Monday, my explanation was dismissed, and the manager’s tone seemed rude and unwilling to consider the circumstances. I am frustrated because I waited at the hotel’s request. Had I known the reservation would be treated as a no-show, I would have handled the situation differently.