Gaylordsville Vacations

Great location , step out the front door and your steps away from Times Square and great restaurants in Hells Kitchen’s Restaurant Row. Definitely would stay there again. Great for first timers to NYC.

The staff at the door, reception, and housekeeping are friendly. The hotel was conveniently located. We pretty much walked everywhere from there. Bus stop close by and subway just a bit of a walk away. The cleanliness could be better especially in the shower. You don’t really get access to the view they advertise though. Overall had a great stay and would book again.

The rooms are small but the property is lovely and staff are very friendly and helpful. French pastry shop and bar attached to the lobby and both wonderful. Fantastic location.

The property is aware of complaints resulting from the facility fee, but isn't trying to clarify the hidden fee. When explanation was requested, they didn't offer to waive the fee (charged per day, not per stay), they only offered to cancel the booking. Expedia is not clear that this fee is mandatory and billed separately.