Does Hacienda Morelos have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hacienda Morelos pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Morelos?

Self parking is free at this property.

What time is check-in at Hacienda Morelos?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

Where is Hacienda Morelos located?

Located in Puerto Morelos, this beachfront hotel is in the city center, just steps from Arrecife de Puerto Morelos National Park and Puerto Morelos Town Square. Puerto Morelos Artists’ Cooperative and San Jose Catholic Parish are just steps away.

4/10 Poor

Stan, Houston

Dec 25, 2016

Liked: Cleanliness, room comfort

Disliked: Staff & service, property conditions & facilities

Potentially an excellent place, but disappointing.

We have been there a couple of times, because of the location, the beach, and the ocean view. Being under new management, the hotel has been just renovated. The rooms on the second floor have now spacious terraces overlooking the ocean. The beach has now more "palapas" and chezlongs. So, the place has a lot of potential, but..... it's still work in progress. Many features in the hotel description are just missing. In particular, there is no WiFi, except in a 30 foot radius from the receptionist, no TV whatsoever. The complimentary "American breakfast" is a joke: it consist of coffee, fruit, juice, and two slices of toast with little butter and jam, if you wait enough at your table expecting the real breakfast to come. The restaurant, which could be very attractive with its beach front terrace, is practically defunct, except for a cocktail or beer.

2/10 Terrible

Verified traveler

Dec 12, 2016

Disliked: Staff & service, property conditions & facilities

Hotel en rénovation, pas prêt à nous recevoir

Dommage car ce sera un hôtel typique Mexicain bien situé dans Puerto Morelos Sauf que les services offerts doivent y etre!!!!!! J'aurais apprécié être contacter pour M, aviser que cet hôtel n,était pas du tout prêt à recevoir notre groupe de 6 soit 3 chambres. Plage petite, odeur de, essence car plusieurs petits bateaux

6/10 Okay

Josh, Québec

Dec 12, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel en rénovation

Premièrement, cet hôtel n'était pas prête à recevoir des clients car en rénovation. L'accueil très ordinaire . Semblait étonné de notre arrivée. Les chambres non complètement terminées . Poussière et ruban de calfeutrage encore présent dans la garde-robe. Aucune commodité : téléviseur non branché, coffre de sûreté inutilisable , pas d'eau chaude et coupure d'eau dès notre premier soir à l'hôtel. La porte de chambre ne barrait plus. Pas de meuble de rangement avec tiroirs.aucun crochet .... La cuisine non fonctionnelle. Comme nous avions le déjeuner américain inclus dans notre forfait, le premier matin soit le dimanche nous avons eu notre déjeuner sans trop de problèmes ( les achats alimentaires se faisaient au fur et à mesure) mais le lendemain lundi nous aurions dû payer selon eux.. à partir de lundi le service a été très médiocre. Ils nous ignoraient et nous accommodaient pour le moment afin de nous voir quitter le plus tôt possible. Selon les dires de la responsable de l'hôtel, ils n'avaient pas été payé pour notre séjour chez eux..... Le site était très beau face à la mer avec grand balcon. La plage très petite et envahie de bateaux donc avec odeur de gazoline toute la journée. La piscine fermée à notre arrivée. Comme vous pouvez constater ce fut un cauchemar pour notre début de vacances au soleil.

2/10 Terrible

Sylvain, Quebec

Dec 12, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Notre séjour fut désastreux

L'hôtel n'était pas prêt à recevoir des clients. Aucune commodité, pas d'eau pour douche, pas de télé, pas internet, pas de coffrets de sûreté etc...

10/10 Excellent

LeKira

Oct 12, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Visit

Great experience in a small town with very hospitable people, welcoming and very helpful. Definitely will be here again.

2/10 Terrible

JAMES

Sep 28, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

this was to be cancelled and the 29th as well! We arrived at almost 11:30 at night and the hotel was under construction with NO electricity, running water OR BEDS!!! AND, we were never notified. We continued to drive around this little stretch of Puerto Morelos way past midnight looking for a place to stay!!!!!!!!!!!!!!!!!

4/10 Poor

Verified traveler

Sep 22, 2016

Liked: Staff & service

Disliked: Room comfort

ME CAMBIARON DE HOTEL A ÚLTIMA HORA!

Pésimo! El hotel al que me mandaron esta en plena construcción, no tenía alberca y su "club de playa" era muy decepcionante. No tenía señal de TV, el aire acondicionado dejo de funcionar en la noche. Definitivamente no regresaría

10/10 Excellent

terry, Vegas

Aug 28, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Island fun

Romantic getaway

6/10 Okay

Verified traveler

Aug 16, 2016

Liked: Staff & service

Great views

Hotel is older and need of some minor repairs and updates. Great views and staff make up for it. Great food within walking distance. Quiet town. I would return.

10/10 Excellent

guadalupe, TIJUANA BAJA CALIFORNIA

Aug 13, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

COMODIDAD

MUY BIEN

6/10 Okay

Verified traveler

Aug 13, 2016

Liked: Cleanliness

Disliked: Property conditions & facilities

nice

The hotel price was good for the location...On the beach

4/10 Poor

valerie, Paris

Aug 11, 2016

Liked: Cleanliness

Disliked: Staff & service, room comfort

Hôtel à éviter

Nous avions réservé dans cet hôtel pour une nuit. La chambre est spacieuse, propre mais ils nous ont pas donné de télécommande donc clim réglée sur 20°C sans possibilité de l'arrêter alors qu'à l'extérieur il faisait 35°C. Les serviettes de bains n'étaient pas dans la chambre, nous avons dû leur réclamer 2 fois avant de les obtenir. En ce qui concerne le petit déjeuner : temps d'attente de 45min, simple assiette avec 6 morceaux de fruits à l'intérieur et seulement 5 toasts pour 3 personnes. Le personnel est très désagréable, pas souriant et impoli : le serveur a demandé à une cliente installée sur une table donnant sur la mer de changer de place pour qu'une famille de mexicains s'y mettent à la place alors qu'il y avait 3 autres tables de libre. La cliente a refusé et le serveur l'a dévisagé et était très énervé contre elle. Le client n'est-il pas censé être roi et se placer où il le souhaite ? En conclusion : vraiment déçue de la prestation de cet hôtel de part son manque de professionnalisme auprès du client. Nous ne le recommandons pas.

4/10 Poor

Verified traveler

Aug 9, 2016

Disliked: Staff & service

Las condiciones del hotel en relación a la limpieza es aceptable. En relación a los servicios No cumple con lo que se ofrece en Internet. Habla que cuenta con Wi-Fi y no lo tiene en el hotel solo lo tiene en la recepción y alberca con señal débil. En mi caso me dieron el control de la televisión y vídeo y la habitación no tenia Televisión porque se la llevaron a reparar pero nunca llego. En la pagina de Internet dice incluye desayuno pero no dice que tipo y en el restaurante solo te dan un poco de fruta y café. En mi opinión es cuestión de aclarar en la pagina de Internet lo que se ofrece y respetar eso. En relación de precio no es tan económico en comparación a otros de su clase en esa región.

10/10 Excellent

Verified traveler

Jul 26, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelletn hotel ocean front, basic but clean and quiet

2/10 Terrible

Verified traveler

Jun 15, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad

No wifi in room as advertised, No water the day we arrived so couldn't use the toilet, when the water did come on there was no hot water, TV not working, Pool half full and unusable, Power went out through the night so no AC, Have to pass the pool deck chairs over the wall down to the beach as there was only three old ones on the sand and being used, in need of major renovations.

8/10 Good

Susan, Arlington, MA

Jun 2, 2016

Liked: Cleanliness, staff & service, property conditions & facilities

Nice little hotel

This is a mid level hotel that is decent, clean and friendly. It is on the ocean and has a small pool. the free breakfast is nothing to write home about, but is filling. A solo person does not get get as much treatment as couples or families, however.

6/10 Okay

Verified traveler

Mar 6, 2016

Liked: Staff & service

Hotel correcte près de la plage

Localisation intéressante, mais parfois bruyant selon le groupe séjournant à l’hôtel. Aires communes propices aux rassemblements bruyants.

4/10 Poor

Verified traveler

Mar 5, 2016

Disliked: Staff & service, property conditions & facilities, room comfort

Not quite what we expected

We read reviews before we came and were prepared for a 3 star hotel. We read that the hotel was pretty run down but the staff was amazing.. Not so much....the staff was very rude and unfriendly. Especially the man at the front desk. It is a wonderful location...that is it. We had no hot water for the whole time we were there. They would not give us any extra blankets or pillows...

4/10 Poor

ron, British Columbia

Mar 2, 2016

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

Fabulous location

Air conditioner was Broken, no hot water, hard beds, no dresser for clothes, only one hard chair, shampoo promised but never materialized, breakfast included,but waiters weren't sure what that included, waiters didn't know English and every breakfast was a mystery in what you ordered and what you got, Scuba diving school right beside our room and started activities at 7:30 in the morning.. This should give you an idea of this hotel. To give them 31/2 stars is a joke, it would be pushing it to rate a 2. The only thing going for it is its location.

2/10 Terrible

David

Feb 12, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HOTELS DOT COM DOES NOT HONOR THEIR LOWEST PRICE GUARANTEE. HACIENDA MORELOS WAS NOT READY FOR PRIME TIME DUE TO REMODELING.

6/10 Okay

Samuel, Canada

Feb 8, 2016

Liked: Cleanliness, staff & service

positive experience. adequate facility by the beach. OK breakfast, cooperative staff.

10/10 Excellent

Juan Carlos, Saginaw, MI

Jan 27, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We felt welcomed!

Great location. Everyone was very nice to us. There was some other guess who were making noise to 3 or 4 in the morning but stopped when we told management.

6/10 Okay

Nola, Italy

Jan 24, 2016

Disliked: Staff & service, property conditions & facilities

Bella posizione, customer care da migliorare

C'è stato un errore di trattamento rispetto al pacchetto acquistato. Il tutto solo per aver chiesto un King Size bed, ci hanno assegnato una camera normale ma anche il pacchetto colazione, l'utilizzo degli asciugamani in spiaggia hanno inaspettatamente subito un down grading. Risolto questo problema comunicativo tra reception e addetti albergo, lamento un'unica cosa davvero: il disservizio in sala colazione e la poca educazione da parte del cameriere che neppure ci ha salutati. Ottima la posizione dell'albergo.

4/10 Poor

Verified traveler

Jan 21, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Complacent staff, terrible food, wretched beds

Noisy!!! Complacent staff, terrible food - do not get the breakfast included...ask for a fridge instead. The beds are made of stone, but the rooms are clean. The pool side and patio is nice....could be cleaner, and nice sandy beach front is interesting with all the local boats. The smell of sewer(not sure where it comes from), is overwhelming. Promised and paid for a king bed...but none were available upon arrival and no compensation given. Poor value and will not be returning.

10/10 Excellent

Chris S.

Jan 13, 2016

Liked: Cleanliness, staff & service, room comfort

Incredible Value

This was our second time staying at Hacienda Morelos, and it was once again a spectacular time. Without question, the best part of this hotel is the view. The ocean view is amazing, and I've never seen anything even close to as beautiful for such a low price. The rooms are all white, so it would be easy to see if anything was unclean. This was not the case, as everything was spotless. The amenities are basic, which is fine because we weren't spending much time inside anyways. The staff is hit or miss. Most of the employees were incredibly pleasant and went above and beyond, but there was one in particular who made it very obvious that he didn't care to offer any extra help. He wasn't rude or anything, but he seemed to do only what was required. The internet is great in the lobby, but is very spotty elsewhere. Again, this isn't a big deal, because we spent almost the entire stay on the beach or exploring the incredibly charming town of Puerto Morelos. I love this hotel, and I will be returning soon!

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