Horn Lake Vacations

No WiFi. Guest services won't pick up the phone. Service at the restaurant was painfully slow (1 hour to get food after placing order). Staff at restaurant were rude. Location was convenient for events at convention center but not for dining.

Clean spacious one-bedroom apartment with fully stocked kitchen, roomy bathroom and super comfortable bed. Tight parking garage but extra spaces outside if you’re driving a large vehicle. Very large TVs, comfortable patio. Excellent communication with hosts. We’d be very happy to stay here again.

Very disappointing anniversary stay. Parking was advertised as limited, but the alternative parking was also scarce and poorly monitored, with guests taking multiple spaces. Twice we had to park on the street, once paying for parking. We were also not told this was an apartment complex, a significant safety consideration in Memphis. We received only TWO towels for four nights, and every towel smelled sour. After requesting more the night before, we had to rearrange reservations and wait the next day. Management responded that we hadn’t paid enough for a butler. I was requesting clean towels, not luxury service! The additional towels left outside in a plastic box were also sour and unsanitary. We were required to sign an additional third-party contract despite contacting Expedia beforehand and being advised this should not be necessary. We felt we had no choice upon arrival. Other issues included unlocked windows, thick dust on the fan, a bathtub that wouldn’t drain (leaving us standing in dirty water), and a toilet requiring plunging after nearly every use. Between the sanitation, security, maintenance, misleading listing details, and management’s response, this property fell well below reasonable standards. Our anniversary trip was unnecessarily disrupted. I would not recommend staying here.