Hitchin Vacations

There were a lot of mosquitoes in my room. While the hotel was very nice and clean, I’ve left quite itchy.

Londons best hotel - perfect

This place is beautiful. They put a lot of thought into all the details. A true boutique feel. I would absolutely stay again. It is walking distance to King’s Cross Station and the surrounding area is delightful. The only reason I docked it a star is due to the check in process. I booked the place about 48 hours before arrival. They reached out through Expedia asking the time I expected to arrive and they advised I needed to fill a form out. I replied with my arrival time and I advised them the form wouldn’t open correctly (I am a tech capable individual). I did not hear back prior to the day of check in. I understand I had a short booking turn around time, but it shouldn’t have been an option if it would be too much to accommodate. I arrived on check in day a bit early with my luggage just wanting to ask if they could hold it until my room was ready. They did agree to do so, but they looked incredibly put out and acted as if I was really bothering them. I had replied asap on Expedia and had done everything they asked me to that I could. The service could have been friendlier over all. I also don’t perceive this was a cultural difference thing.

Great experience all together; cooled rooms, clean, great breakfast and perfect location

It was all great until my room flooded, and although I was moved rooms and told I was upgraded (no difference in the room other than having a worse view), I wasn’t even provided a discount on my stay for the inconvenience of having to move rooms in the middle of the night. Also had a coworker who go stuck in the elevator. Otherwise- the breakfast buffet was amazing.