Bonnybridge Vacations

Great place to stay

Clean room, good location, friendly and helpful staff

I travel frequently for work and stayed at this hotel while attending a conference. Unfortunately, my experience on departure was extremely disappointing. The hotel withheld £40 from my deposit, alleging that I had used the room kettle to cook porridge and melt chocolate. This accusation is completely untrue. I did not use the kettle at any point during my stay. I made several polite attempts to resolve the matter directly with the hotel, explaining the situation and asking them to review the charge. Despite this, they refused to refund the money or provide a satisfactory resolution. The £40 itself is not the main issue. What I find most disappointing is being falsely accused and then dismissed when trying to resolve the matter reasonably. As someone who travels regularly and stays in hotels often, I have never experienced anything like this. Based on my experience, I cannot recommend this hotel. There are plenty of hotels that value their guests and treat them fairly. I would encourage fellow travellers to consider those alternatives