Hoteles de 5 estrellas en Ponsonby

“Todo el hotel es impecable ”

“Nice breakfast and room”

“Todo de 10”

“I booked a "Studio" based on the online photos, but the room I received looked nothing like the listing. Management claimed the discrepancy was because I was on a higher floor, yet even accounting for a different layout, the room lacked the specific amenities shown in the pictures. They eventually admitted the "Studio" category only guaranteed a high floor, not the features advertised. I ended up having to pay extra just to move into a functional, standard room. Looking at other reviews, this...

“I was charged again when I checked in, even though I had already paid through Expedia. The automatic check-in meant I couldn't get any help on-site and had to email you later. This made the whole process unnecessarily complicated for me. It may be convenient for your operations, but it was a terrible guest experience.”

“El personal excelente al igual que todo el hotel ”

“Gran servicio, muy limpio, excelente ubicación. La habitación tenía un layout un poco incómodo, pero nada que causara mayor problema. La puerta del baño no cerraba por completo y eso restaba privacidad. ”