West Creek Vacations

Room dirty with peoples hair around the sink and shower/sink wouldn’t drain

We only had 1 bath towel and no washcloths in our room.

I like almost everything about this hotel..will definitely be back soon

Wonderful stat but there were many hidden charges , I got charged nyc tax, then I had to pay extra for 2nd guest

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

The hotel needs AC yes the room were cold but lobby and resturant were way too hot and elevators had zero ventilation we stayed on the 27th floor it was ridiculously hot in the elevators and I could only imagine if someone gets stuck in the elevator how scary it would be just the idea of no air or anything inside is scary