Vacations Close To Waterloo Premium Outlets

Remote key retrieval didn't work but help line got it figured out quickly. I've stayed here multiple times. It's quiet and cute

This is the worst hotel experience I had ever have. We checked in around 8pm Saturday night, our room at 5th floor faced street and was very noise, once we entered the room, my son felt uncomfortable because of the noise from the street, I went to the lobby and asked if they have another room we can switch, I can pay extra, but they said they run out of room. I went back to the room and noticed the room has no pillow, so I called front desk to ask for pillows, the pillows arrived around 9:20. Then I started to get my son to sleep, and I threw back the cover and saw blood on the cover sheet, I was shocked and went downstairs again, the front desk lady seems run out patience and show me that they are fully booked, tbh, I did not want to change room that much because I am scared, I worried that the blood-stained sheets are biologically contaminated. It was too late so I asked them to change the bed. The new sheets and cover came around 9:45 but the person is only here for delivery. My husband went downstairs to the front desk again and a security came back with him to check the sheet, and she told us the night shift manager will show up around 10. We wait in the room until 10:08 and I went down again and met the manager, she gave us two options, stay and set up the bed by ourselves or get refund and leave. Nobody said sorry about the blood-stained sheets, they believed I was unreasonably troublesome just wanted to change room. Btw, towel is dirty too.

A wonderful gem. A unique stay with character coupled with excellent communication. The rooms are open, spacious, and clean and organized. The old classrooms are reworked well into a pleasant stay at a fairly reasonable price. Parking and access was easy and a fair amount you can do on foot nearby. Will stay again!

The hotel was excellent except my reservation was cancelled by Expedia, i am currently disputing the charge