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Best Western Palmyra Inn & Suites

Property class: 2.5

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Photo gallery for Best Western Palmyra Inn & Suites

A spacious lobby with a high ceiling, a stone fireplace, and a staircase with a black railing. - Best Western Palmyra Inn & Suites (Palmyra)
A hotel room with a bed, a desk with a chair, a sofa, a lamp, and a TV. - Best Western Palmyra Inn & Suites (Palmyra)
A lobby with a stone fireplace, red patterned chairs, a patterned rug, and a staircase with black railings. - Best Western Palmyra Inn & Suites (Palmyra)
A clean, modern retail space with wooden paneling, shelves stocked with snacks, a beverage refrigerator, and a clothing rack. - Best Western Palmyra Inn & Suites (Palmyra)
A spacious lobby with a brown sofa, a coffee table, and a dining area with chairs and tables. - Best Western Palmyra Inn & Suites (Palmyra)
Consider a stay at Best Western Palmyra Inn & Suites and take advantage of free breakfast, laundry facilities, and a fireplace in the lobby. For some rest and relaxation, visit the hot tub. In addition to a business center, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Business services

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

A hotel room with two beds, each with white bedding and red accents, a bedside table with a lamp, and a window with curtains.

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

A hotel room with a bed, desk, chair, television, and a minibar.

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, each with white bedding and red accents, a bedside table with a lamp, and a window with curtains.

Standard Room, 2 Queen Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, each with white bedding and red accents, a bedside table with a lamp, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(32 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

A hotel room with a sofa, armchair, desk, and a flat-screen TV.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A bathroom with a freestanding bathtub, a framed picture on the wall, a door, and a red pillow on a chair.

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

A hotel room with two beds, a desk, a chair, a television, and a desk lamp.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

A hotel room with a bed, a desk with a chair, a sofa, a lamp, and a TV.

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

7.4 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

Suite-2 Queen Beds, Non-Smoking, Sofabed for One Person, Microwave and Refrigerator, Wi-Fi

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in Palmyra, Best Western Palmyra Inn & Suites is in the historical district. Smith Family Farm and Book of Mormon Publication Site are local landmarks, and some of the area's attractions include Wayne County Fairgrounds and Trinity Performing Arts Studio. Looking to enjoy an event or a game while in town? See what's going on at Land of Legends Raceway, or consider a night out at Prosecco Italian Resturaunt. Take an opportunity to explore the area for water adventures such as swimming and other activities like winery tours. Visit our Palmyra travel guide
Map
955 Canadaigua Rd., Palmyra, NY, 14522

What's nearby

  • A wooden log cabin with a red door and windows, surrounded by green grass and trees.
    Smith Family Farm
    18 min walk - 1.0 mile
  • A row of waterfront houses with a lake and a partly cloudy sky.
    Canandaigua Lake
    20 min drive - 15.2 miles
  • A colorful indoor play area with climbing walls, a playhouse, and various toys and games.
    Strong
    45 min drive - 27.9 miles
  • A large building with a central dome and two flagpoles with flags.
    University of Rochester
    49 min drive - 29.0 miles
  • Rochester Institute of Technology
    43 min drive - 37.2 miles

Getting around

  • Greater Rochester Intl. Airport (ROC)
    38 min drive

Restaurants

  • McDonald's
    8 min drive
  • McDonald's
    9 min drive
  • Tom Wahl's Newark
    13 min drive
  • Dunkin'
    8 min drive
  • Starbucks
    11 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Things to do

  • Hot tub
  • TV in common areas

Family friendly

  • Children's games
  • Crib (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 on-site accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Cribs (infant beds) are available for USD 5.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 5.0 per stay
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Best Western Palmyra Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Palmyra Inn & Suites?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Best Western Palmyra Inn & Suites?

Check-out is at 11 AM.

Where is Best Western Palmyra Inn & Suites located?

Situated in the historical district, this hotel is within 2 mi (3 km) of Smith Family Farm, Wayne County Fairgrounds, and Palmyra Family Medicine. Book of Mormon Publication Site and Historic Palmyra Museum are also within 2 mi (3 km).

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Reviews

Best Western Palmyra Inn & Suites Reviews

8.2

Very Good

8.2

Cleanliness

8.8

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 476 out of 1005 reviews
Rating 8 - Good. 261 out of 1005 reviews
Rating 6 - Okay. 157 out of 1005 reviews
Rating 4 - Poor. 62 out of 1005 reviews
Rating 2 - Terrible. 49 out of 1005 reviews

Reviews

Verified review

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super attentive and caring reception desk. Rooms were comfortable and clean. Well placed location for Palmyra’s historical attractions.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean room and friendly staff.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at for local historical site visits.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We arrive to find the room have the sheets changed and then it just seemed housekeeping ended cleaning. There was urine on the rim of the toilet, hair in the shower and food on the carpet. Cleaning and maintenance seems to be the main problem. It’s a shame; Staff was delightful. You could’ve been so much better. I actually canceled our next best Western stay at my expense because I couldn’t stomach the idea of having it happen again.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

JOYCE L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Larger than usual Hot tub was hot but needed about an inch more water so that jets didn’t spray everywhere. No towels in hot tub area and when we asked for some they gave us hand towel size towels so we asked for two each. Upstairs ice machine not turned on or broken, breakfast was ok. Would have been great to have fruit offered. AC was well functioning. Room was very clean.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, helpful staff. Everything well.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Andrea

Liked: Cleanliness, staff & service, amenities
Friendly staff; Very willing to help with anything
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff that helped us with anything we asked for.
Stayed 5 nights in Mar 2026
Verified review

6/10 Okay

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just all ok. The best thing about the room was the AC worked great. The staff seemed indifferent. Cleanliness. Sub Par. I’m just glad it was fro only 1 night.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities
Friendly staff, information about local attractions, and a comfortable room make this a great place to stay!
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone we encountered was helpful and cheerful! Room and dining area very clean.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

James

Liked: Cleanliness, amenities
Room was spotless, Staff was very friendly Thanks
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities
Friendly, helpful staff. Clean room. Quite location 1.5 away from town. Generous breakfast offerings. We would stay here again!
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Kalli

Liked: Cleanliness, staff & service
Disliked: Amenities
The property is old and in need of a refresh. Our first room smelled like wet musty carpet and the staff quickly accommodated a change for us. The breakfast was pretty shabby and not sufficient amounts for the number of guests there. If staying in this exact location matters more than anything, I’d recommend it. If you’d prefer something updated, stay 20 mins away. The staff was very friendly and helpful. And given the age of the building our rom was very clean.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Kristen

We enjoyed our stay. The bed was comfortable, but the pull out bed is not. The breakfast was nice. It is a great place to stay while touring history sites in Palmyra. This was our second stay. It was rainy and muddy outside, so the carpets get dirty, but it seems like more could be done to keep the carpet vacuumed.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Janae

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, large dining area, nice staff
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great location, good breakfast, friendly staff, quiet.
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Scott

Just OK across the board, if not slightly below average for the price. Things were generally clean and comfortable, though the carpets could’ve been a little cleaner (especially near baseboards), and the interiors are just generally a little bit older. Breakfast was bland…cereal, bagels, etc…and sausage. No eggs, no pastries, etc. though…which is odd. I was there three nights, and my room was never even made up. When I mentioned this to the front desk and check out, I was told you have to ask for your room to be made up. After 3 nights? There are usually better options for the money.
Stayed 11 nights in Jun 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, perfect for all our sightseeing needs!!
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Katie

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is located in a great spot but it needs an overhaul way bad. The check in area and carpet is so dirty, the room is okay but the bathroom is tiny and wasn’t very clean. The beds were comfortable though. The breakfast was a sad effort. If there is a youth group ahead of you, don’t expect anything to be left. They don’t restock very well. I hate to leave a bad review but I wish I had read into the place better. I’m not sure if there is a better option in the area so I’m sure they will continue to have guest.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and the breakfast was delicious. We enjoyed our stay here.
Stayed 1 night in May 2025
Verified review

6/10 Okay

Terry

Liked: Cleanliness

Great for its location

This was a great hotel for the location.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

KATHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Felt very safe there
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Darren

Liked: Property conditions & facilities
Disliked: Staff & service
Room was clean and comfortable
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jacuzzi was a pain! Took a lot to turn the jets on. The staff was the best very apologetic. But driving over a hour on the basis of the jacuzzi room it was very disappointing
Stayed 1 night in Mar 2026