Nezahualcóyotl Vacations

The hotel is in a privileged area, adjacent to masaryk and with restaurants and shops all around. The staff was very friendly and amicable. However, our shower did not work and we found men’s underwear in the room 😭it wasn't ours because it was literally as we were first entering the room and looking around 🙈

I would say that you get what you pay for. But I have paid the same rate for a different hotel that was WAY better within blocks. The staff was very curious.

Excellent staff.

Title: Amazing location, but facility issuesThe location of this hotel is perfect. It is very close to the metro and bus stations, and there are 7-Eleven and Oxxo stores just a short walk away. The rooms were also very clean, with housekeeping provided daily.However, the amenities need improvement. For the first two days, there was no hot water, forcing me to take cold showers. The front desk staff did nothing to help when I reported it. Later on, adjusting the water temperature was an absolute struggle. Also, the breakfast was way too small and simple to be filling.Good location, but the stay itself was uncomfortable due to the service and plumbing.