Vacations Close To Mujeres Beach

Great Staff Highlights vs. Major Disappointments for Large FamiliesOur family reunion of 8 (including 3 kids) across 4 rooms had some great highlights but fell short on customer service and family accommodation.The Good Points:Kids Club & Pool Staff: The kids club worked perfectly. The staff girls were so nice. A special shout-out to the amazing guy serving drinks around the pool and the breakfast omelet station chef—both provided great customer service!The Downside (Why our experience went down):The Restaurant System is NOT Family-Friendly: The hotel app forces each room to make separate restaurant reservations. There was zero capacity to seat our family of 8 together at any restaurant. Even after speaking directly to the staff and explaining this was a year-long reunion, they couldn't seat us together—not even in the buffet! We had to eat apart, which was incredibly sad for us.Bar Service & Policies: Bars don't open liquor until 11 AM. Worse, the pool bar closes at 6 PM, but by 5:45 PM, the staff refused to serve cocktails, allowing only wine and beer.Lobby & Pool Bar Attitude: Customer service here was awful. Drinks and coffee are served in cheap plastic cups. Staff gave us a hard time if we asked for glassware. On our first morning, the lobby bar told me the espresso machine was broken, yet I saw them serve espresso to another guest just 5 minutes later.Overcrowding: The hotel felt overbooked. One night we had to wait in line for 20 minutes just to get into the buffet.

The Seadust Cancun was a nice property, and several staff members were very sweet and helpful to us during our stay. We enjoyed many of the restaurants (the Mexican was my favorite but note it is only open for lunch). Our standard room was huge and very clean and we had an amazing view of the ocean even though we didn't pay the extra $600 for an ocean view. The rooms were very cool and at night, the entire inside of the resort was much cooler than during the day. It had a fun club on the 2nd floor that we enjoyed. Elevators worked great and didn't take too long (we were on the 10th floor). What I didn't like was that you were not allowed to have your drink in the pool. Everything was plastic and when you are in the pool just hanging out, it is fun to have a drink but it was NOT allowed. Even keeping your drink on the side of the pool was a no-no. The sargasm was horrible and they did not have it cleaned up on the beach as other hotels did. The sargasm was not the hotel's fault of course, however, there was not a lot of beach front to clean up and it would have been nice if they had. If you sit in a beach chair, note the cabanas obstruct your beach view. There was no beach bar as several videos showed. Other than that, for the price we paid, it was a very nice vacation. We enjoyed the north Cancun beaches that had zero sargasm and loved those days. For the price, we would go here again.

Everything was perfect! 10/10 recommended

The property has been maintain very well. It is an older resort as the rooms are dated but it’s very clean, the staff is cleaning around the clock. I didn’t eat anything that I really did not like and if I didn’t like it, there are several other options to choose from. The pools were clean, swim up bar was amazing. Very very good experience.

The location was awesome right on the beach hotel was nice but not the the best I've ever stayed at food overall was pretty good somethings were better than others and they didn't have too big of a selection of liquor but I did feel safe and well taken care of and I really enjoyed my stay