The hotel is clean.
Great Location, great pricing
Probably the worst staff of any hotel on South Beach. The new general manager lies to your face and front desk agent Natasha is nasty, rude and has no people skills whatsoever.
Pool bar and beach service was understaffed. Sat on beach 1 hr with a server passing by twice explaining he was not our server and that we needed to wait for our server who never showed.
The facility was a nice place to stay would stay again.
Location great, food excellent, pool area wonderful, beach wonderful. Wish the rooms were a bit more up to date and cleaner. I thought the servers could have been more attentive- I would have spent more money. Also pool bar closed early - 7pm. Would have stayed there rather than go to fountain bleau. ...
The hotel was very clean,
The bed was great. Took up most of the room but I was there to sleep. Shower was great. Lots of hot water and good pressure. Front desk counter was in bad shape. Dirty.
Excellent hotel and amenities, great staff.
Property needs to be updated, great size room for being a standard room. Drink and food service around pool could of been way better. Overall very friendly staff.
I wish we had cleaning service and new towels
The hotel room was wonderful! 2 bathrooms in one room was perfect, the views we had from the balcony were stunning & the pools & access to the beach were perfect! We didn’t need to ever leave the hotel for outdoor entertainment. (I do wish the pools stayed open later). There is a little bakery open ...
The fact that the 3 buildings where owned together but each had their own separate vibe.
The view was awesome sauce
This is a very friendly and warm boutique hotel in the heart of mid-Beach. I love the ambience, warm and friendly reception and clean and elegant room. The Tavern restaurant has excellent food and great service.
Hotel is extremely clean, quiet, great room and beautiful beach.
The staff was courteous, friendly and helpful.
Quiet and clean but somewhat outdated rooms. Didn’t use any facilities because of COVID. Proximity to airport is great, can easily be reached by bus from airport station.
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