Long Island Vacations

Great staffing

The property was extremely beautiful and most of the staff was very hospitable, However there are some laps in communication. For example the first mishap was I contacted the front desk and when the gentlemen picked up I asked if there was a gift shop and he stated yes and then I asked did they have any benadryl due to my Girlfriend having an allergic reaction and his reply was let me check and ill give you a call back. Noone ever called so I walked to the main lobby from our suite to get the medicine and I Informed the young lady that there was never a call back. When I returned I asked my partner did anyone call and she said no. The next morning I asked if we could check out a hour after normal check out which is 12pm and the same young ma. From the night before he said yes that should not be a problem. There was no explanation. Of it being a coverage charge to stay in the room for an extra hour. Give me the choice whether I wanna pay that or not dont just assume without clear communication.

Very nice property with all amenities needed.