La Vernia Vacations

The AC was out in our room. The staff gave us the runaround at first telling us they’d send a maintenance man right away…. After 30 minutes and no maintenance man I call back asking for a new room. The lady at the front desk said she’d find a new room for me and that she’d call me back. She never called back. I had to call her to tell her I was checking out and I needed a refund. The temperature in the room was reading 86 degrees.. mind you this was late July in San Antonio. I was so disappointed with this hotel. It’s a beautiful historic property, but I will NEVER stay here again.

The hotel has been beautifully updated since the last time we have stayed here. We loved how close the location was to shopping and restaurants.

Night crew (Fernando, Rosa the whole and team) were great. We had a great time there.