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Overview of Hotel Contessa - Luxury Suites on the Riverwalk

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  • Suite, 2 Double Beds, Non Smoking, City View

    4.6/5 guest room rating

    Room amenities

    • City view
    • Sleeps 6
    • 2 Double Beds
    More details
  • Suite, 1 King Bed, Accessible, Non Smoking

    Room amenities

    • Sleeps 4
    • 1 King Bed
    More details
  • Suite, 1 King Bed, Non Smoking, River View

    4.3/5 guest room rating

    Room amenities

    • River view
    • Sleeps 4
    • 1 King Bed
    More details
  • Deluxe Suite, 2 Double Beds, Non Smoking, City View

    Room amenities

    • City view
    • Sleeps 6
    • 2 Double Beds
    More details
  • Suite, 2 Double Beds, Accessible, Non Smoking (City View)

    Room amenities

    • City view
    • Sleeps 6
    • 2 Double Beds
    More details
  • Executive Suite, 1 King Bed, Non Smoking, City View

    Room amenities

    • City view
    • Sleeps 4
    • 1 King Bed
    More details
  • Suite, 1 King Bed, Non Smoking, River View (Corner)

    Room amenities

    • River view
    • Sleeps 4
    • 1 King Bed
    More details
  • Suite, 1 King Bed, Non Smoking

    Room amenities

    • Sleeps 4
    • 1 King Bed
    More details
  • Suite, 1 King Bed, Non Smoking, City View

    4.8/5 guest room rating

    Room amenities

    • City view
    • Sleeps 4
    • 1 King Bed
    More details
  • Suite, 1 King Bed, Accessible, Non Smoking (City View)

    Room amenities

    • City view
    • Sleeps 4
    • 1 King Bed
    More details
  • Suite, 2 Double Beds, Non Smoking, River View

    Room amenities

    • River view
    • Sleeps 6
    • 2 Double Beds
    More details
  • Deluxe Suite, 1 King Bed, Non Smoking, City View

    Room amenities

    • City view
    • Sleeps 4
    • 1 King Bed
    More details
  • Suite, 2 Double Beds, Accessible, Non Smoking

    Room amenities

    • Sleeps 6
    • 2 Double Beds
    More details
  • Executive Suite, 2 Double Beds, Non Smoking, City View

    Room amenities

    • City view
    • Sleeps 6
    • 2 Double Beds
    More details
4.5
Wonderful
Rating 5 - Excellent. 2475 out of 3541 reviews
5 - Excellent 70%
Rating 4 - Good. 726 out of 3541 reviews
4 - Good 21%
Rating 3 - Okay. 194 out of 3541 reviews
3 - Okay 5%
Rating 2 - Poor. 90 out of 3541 reviews
2 - Poor 3%
Rating 1 - Terrible. 56 out of 3541 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

3/5 Okay

Traveled with partner
Happy face iconLiked: Staff & service
Sad face IconDisliked: Amenities
We stayed the weekend of Valentines day, we saw the hotel restaurant was under construction.(It should be disclosed when booking). We checked into our room and it had not been cleaned which is gross but concerning when they are claiming to be Covid safe. There was used soap in the shower and the bathroom was dirty. The bed looked used and there were hangers hanging on the bathroom door. We reported it to the hotel staff and they apologized and moved us to a nicer suite immediately. The "nicer' room was suppose to be a view of the river but it was a small view of the river but mostly a view was of a parking garage. There were no water bottles in the room or coffee. The smart featured on television in the bedroom did not work so we could only use the television in the living room for Netflix, etc. There was a significant snowstorm that evening so we couldn't leave the hotel. We went to the dining room for breakfast and they were completely out of food. Understanding they were short staffed because of the snow storm, we were okay eating cold cereal. ALL we had was cold cereal and tea and we were billed the regular breakfast price of $16 each. I am still showing a $34 charge for this even though the hotel said they would refund me this amount since we didn't actually get the regular hot breakfast. We felt that the hotel was ill prepared for any unexpected events and we checked out a day early. I would not recommend this hotel to anyone staying on the river walk at this price.
Stayed 3 nights in Feb 2021

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We were staying during the winter storms in Feb of 2021. Given the extreme conditions and lack of food, etc., the staff was great. Always positive. The facilities were also very nice. Good location
Stayed 1 night in Feb 2021

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility had guests, but not many. We were put in a room above the boiler/power plant section - quite noisy. On Valentines Day they did not provide a food option for lunch or dinner. Additionally, when I requested to allow me to use a microwave to pop a bag of popcorn was told no. There was a storm that had not allowed staff to arrive nor depart from the facility. Was told only alcohol service in the bar was available. Frustrated they would not utilize there abundant resources to provide nourishment. No food deliveries were available due to road closures. The following day a breakfast buffet was available or $16.00 - that provided cold eggs, potatoes, and breakfast meats. I'm surprised at the 4 star rating of this facility
Stayed 2 nights in Feb 2021

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is amazing! My husband and I loved it!
Stayed 1 night in Feb 2021

3/5 Okay

Traveled with partner
Happy face iconLiked: Cleanliness
It's a great location your within walking distance of the mall, Alamo, and number of restaurants.
Stayed 2 nights in Feb 2021