Vacations Close To Alamodome

I got hurt from there safety bar in the shower and they did nothing or even seemed to care. There was a fire alarm That went off and I have a hurt ankle I’m healing. I used the safety bar for help and completely fell off throwing me into the shower and hurting my ankle even more. My spouse told them about it and how I was hurt . I also told them during check out and also in text message they send you asking if we need anything during the stay. Yet they didn’t seem to care. Now my physical therapy for my ankle be longer due to being hurt again and also my arm from The fall ( the bar only had one screw left hanging. It was completely taking off the wall!) I can’t imagine an elder person or someone in worst physical condition then me and this happen to.. it honestly could have killed someone who depends of them and taken a fall like I did. No refunds or sorry. They did send maintenance but told them wait tell I left cause I have younger kids. Love this hotel and my favorite to book and recommend but this was a very unfortunate accident and I feel like I should have been refunded due to injury/ fall. Never once was I asked if I was hurt/ if I was ok. Did I need medical attention. And my spouse even told them I can’t walk to front desk cause I was still down in the shower in pain trying to recover. So the lack of caring in a simi emergency is why I give the review. They should have asked if I was ok. The whole thing is off the wall and I should of been refunded

I was surprised by the hotel, we loved our stay

I think its haunted

We had ants in our room. Maybe it was our fault. My daughter had something sweet and there was a little bit in the fridge. She told me she saw ants and sure enough there was a long trail of them from cracks in the front door. I tried to clean up and it worked for the night, I even had one on my arm and it bit me! Other than that, the room was great. The breakfast was even better with plenty to eat and they kept bringing more out. Probably won’t stay here again, but for this trip it was worth the money.

Nice place

Hello, everything it was great Thank you!