Vacations Close To Alamodome

The room was very dirty. Very run down. Refrigerator was freezing stuff. Very dirty room. Stayed there several times but appears all employees are India and do not seem to care about cleaning the rooms. Towels were very stained and a couple were dirty. I am done staying there. Never will stay there again.

Friendly accommodating staff. Thank you Chase you’re the best.

Excl

The location was excellent! The staff was very helpful with everything!

First and most concerning, the doors are a safety hazard. They do not open properly. I was actually instructed by a staff member to “lift and push, push down, and ram your shoulder into” the door in order to get it open. A paying guest should never have to force or ram their body into a hotel-room door just to enter or exit. This raises a serious safety concern, particularly in the event of an emergency. The condition of the room was also completely unacceptable. The bed, pillows, and sheets were visibly dirty and stained. The blue upholstered chair was heavily discolored with brown staining, and the computer/desk chair was filthy. There was hair on the bathroom floor, the toilet and bathtub had not been properly cleaned, and towels were left on the floor with a bug present. The bathroom sink area was dirty, and the sink light fixture was not working. I complained about the condition of my room during my stay and was told the hotel was sold out, leaving me without another room. Based on my interactions with staff, these conditions were not something that went unnoticed. Staff appeared to be aware of the property’s condition while rooms continued to be rented to paying guests. What is especially concerning is seeing complaints online followed by repetitive management responses while guests continue reporting problems with cleanliness and maintenance. Instead of simply responding to reviews, this property needs meaningful corrective action, proper housekeeping, maintenance

Very conveniently located and easy to find. Will definitely stay again!!