La Veleta Vacation Packages for 2026

El lugar es muy limpio, lo mejor es su personal. Muy atentos.

Very disappointing experience. During check-in on October 11, I was promised a birthday surprise for October 12. I received a note to collect my gift, but during checkout, the employee took the note and returned without my gift. When I asked for the note back, he refused. Please don’t make promises you have no intention of honoring. The room was infested with mosquitoes and had a giant moth, requiring me to request fumigation. The refrigerator was not fully stocked, and housekeeping failed to consistently replace towels and replenish hygiene products. Customer service was equally disappointing. On one occasion, I waited 30 minutes in the lobby just for a bartender to ask what drink I wanted. The hotel also refused to let my inDrive driver (similar to Uber in Mexico) enter the property to pick me up, which was frustrating and inconvenient. Between the poor room conditions, inadequate housekeeping, and terrible customer service, I would not recommend this hotel or stay here again.

The accommodations were well-maintained, and the staff provided exceptional service. The dining options were of high quality, and the pool facilities were excellent. We are very satisfied with our choice of hotel; the entire experience was outstanding, and we look forward to returning next July.

Great place! Pools, staff, rooms were excellent. Tried every restaurant and only liked 2. Limited menu and extras for certain foods/drinks. Spa would have been nice, but felt pressured to try other services and high prices. Staff was fabulous, friendly and helpful.