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Hotel Milam, Michelin Key winner

Property class: 4

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Photo gallery for Hotel Milam, Michelin Key winner

A poolside area with a bar, lounge chairs, and a covered seating area. - Hotel Milam, Michelin Key winner (Tulum)
Property video
A room with a unique honeycomb ceiling, wicker furniture, and lush green plants. - Hotel Milam, Michelin Key winner (Tulum)
A modern living room with a sofa, coffee table, and dining area. - Hotel Milam, Michelin Key winner (Tulum)
Snack bar - Hotel Milam, Michelin Key winner (Tulum)
At Hotel Milam, Michelin Key winner, you can look forward to a swim-up bar, a poolside bar, and designer stores on site. Treat yourself to aromatherapy, a body scrub, or a sports massage at the onsite spa. Be sure to enjoy a meal at MILAM, the on-site fine-dining restaurant. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as laundry facilities and a bar.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Grand Room

A modern bedroom with a large window, a built-in bathtub, and a view of lush greenery.

Grand Room

9.2 out of 10
Wonderful
(12 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

A modern building with a swimming pool, concrete architecture, and lush plant decorations.

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 95 sq m
  • 4 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed

About the neighborhood

La Veleta, a neighborhood in Tulum, is home to Hotel Milam, Michelin Key winner. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Xel-Há Park and Holistika Art Walk are also worth visiting. Visit our Tulum travel guide
Map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765

What's nearby

  • A beach with a palm tree and ocean waves under a purple sky.
    Tulum Beach
    12 min drive - 5.7 miles
  • Ancient stone ruins with a pyramid-like structure, a stone wall, and a sign indicating no photography.
    Tulum Mayan Ruins
    14 min drive - 4.8 miles
  • Holistika Art Walk
    8 min walk - 0.5 miles
  • Hospital de Tulum
    3 min drive - 1.1 miles
  • Dos Aguas Park
    4 min drive - 1.6 miles

Getting around

  • Tulum Intl. Airport (TQO)
    43 min drive

Restaurants

  • Vaivén
    9 min walk
  • Burrito Amor
    4 min walk
  • Viva Cafe Tulum
    10 min walk
  • Nüüd Cafe
    6 min walk
  • El Aguajito Marisqueria
    11 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Restaurants on site

  • MILAM

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Steam room

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Front desk staffed during limited hours

If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 812 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 44 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children 17 and younger are not allowed at this property; All guests older than 17 are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2000 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: MXN 812 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this property

Frequently asked questions

Does Hotel Milam, Michelin Key winner have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–11:00 PM.

Is Hotel Milam, Michelin Key winner pet-friendly?

Yes, Hotel Milam, Michelin Key winner allows dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of MXN 812 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Hotel Milam, Michelin Key winner?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Milam, Michelin Key winner?

Check-out is at noon.

Where is Hotel Milam, Michelin Key winner located?

Located in La Veleta, this spa hotel is within 2 mi (3 km) of Holistika Art Walk, Hospital de Tulum, and Dos Aguas Park. Cenote Escondido and Cenote Cristal are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Milam, Michelin Key winner Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 228 out of 260 reviews
Rating 8 - Good. 19 out of 260 reviews
Rating 6 - Okay. 5 out of 260 reviews
Rating 4 - Poor. 4 out of 260 reviews
Rating 2 - Terrible. 4 out of 260 reviews

Reviews

Verified review

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful private hotel
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 definitely recommend if your looking for a peaceful relaxing atmosphere
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Talia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was phenomenal. I enjoyed my entire stay. The staff was top tier and friendly.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Quesianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most amazing birthday here so much so that i will be back for sure!!! it was everything and more the staff the service the pool in the room!!!! Exactly what i needed for my trip! and first time in Tulum.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Thierno Ousmane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool in the room, the staff and the quietness of the place oh yeah the massage was to die for
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Doris S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very tranquil and peaceful—- loved it. Staff was very hospitable and gracious for your presence. Food was delicious and drinks did not disappoint.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

ShanTora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out door shower 🔥🔥 pool indoors🔥🔥🔥 breakfast 🔥🔥🔥
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Beautiful place! Comfortable bed.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent the most amazing 4 days are this beautiful hotel, loved having a private pool and an outdoor shower. Food at the restaurant was delicious and the service was great. Loved the communication with the concierge team. The whole experience was amazing. Would definitely visit again. Special acknowledgement to Carlos & Jonathan, they were the best.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Dennis

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing, the food was wonderful and the pool is incredible..
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Naseem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is beautiful! Highly recommend. Staff is amazing and the ambiance is everything you’re looking for
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Avo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The staff was extremely friendly and helpful, the grounds were very clean and very well upkept. The swimming pool is one of the biggest I’ve seen and very nice to relax by. The room was also very nice with the small indoor plunge pool.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food was great.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice stay and really yummy food at the restaurant!
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

JASMINE

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was absolutely stunning. The staff were very kind and helpful. The hotel is very quiet and serene.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Kelvin

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect at this room, staff was nice, friendly and quick with any request we had! Definitely going back!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Aldo

Liked: Cleanliness, amenities, property conditions & facilities
One of the best hotel experiences I’ve had and the staff by far super helpful at all times of the day 24/7 anytime I had a issue or question quickly tended to all my needs.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Devon

Liked: Cleanliness, amenities, property conditions & facilities
Amazing property. Staff was great at recommendations in the area. Great property to unwind and rest. Do the yoga classes in the morning!
Can get drinks in the pool.
Long pool; can do laps if it’s not busy. Water slightly cold (even with the hot sun)
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely beautiful hotel with friendly and amazing staff. Food was also excellent.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Emery E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Sareeta

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very polite and helpful with local activities and dining. They were readily available. Clean property and very relaxing. Highly recommend for adults, couples and solo travelers seeking a relaxing ambiance.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Jecovia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff were extremely helpful and friendly.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Jayda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet,safe,Great service
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Roshaunda

Liked: Cleanliness, amenities, property conditions & facilities
The aesthetic of the room The everything! I enjoyed my stay and most certainly will be returning. The food was so delicious and worth every penny. I’m glad.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with attentive and friendly staff! The restaurant food was amazing!!
Stayed 2 nights in Jun 2025