Kakeyu Onsen Vacations

The staff was wonderful especially Aya who went above and beyond to make my wonderful stay! I am planning to stay here again in the future.

This is the second time my wife and I stayed at this hotel for an extended period after enjoying the previous stay at the end of last year. After the previous trip, I provided two feedback comments for the possible areas improvements: (1) A sporadic WiFi connection (2) Air conditioning whose default setting made the property too warm I was pleased that there was a noticeable improvement on both of the above. Because we had quite a few travel bags, we requested for a larger room after our arrival, which they were able to provide to us from the 3rd night. The room was spacious enough to easily accommodate a couple of guests for a cup of tea and dessert, which was really nice. A front desk person was courteous enough to see us off when we left for TCAT on a taxi. Overall, it was a very satisfactory experience despite the rain throughout our stay in Tokyo.

We loved our stay at Richmond hotel. Everything was five star.

Great location. Fabulous staff. Clean and very very friendly.