Hadley Vacations

Great service, very clean.

Very clean, the breakfast was varied and delicious, and the staff was very friendly.

Everything was excellent

The person at the check in desk was friendly and helpful. The room itself was on the smallish size, but it was immaculate. The king sized bed was very comfortable. The hotel in downtown Albany was only a three minute walk to The MVP Arena which our destination for this trip. We also really enjoyed the complementary breakfast the next morning before we departed. We did have to rush down to the breakfast area a bit since breakfast was only available until 9am. Also, due to the hotel’s location, there is no on site parking.

It’s an amazing property but the services need to improve. Included breakfast was a disaster as the staff was waiting for the breakfast time to end and not interested in re-filling anything from bread to coffee to sausage to bagels to milk. Room phone was out of order. The body wash in one of our rooms was empty upon check in.If the attitude does not change this amazing property will soon go downhill

.