Erlanger Vacations

The air conditioner in our room didn't work very well and it made for a poor night's sleep and the smoke detector was hanging off the wall by its wires. It probably just got loose. I pushed it back in place and it stayed. Wasn't enough towels or washcloths. I didn't rate the amenities because we didn't use them.

Very nice hotel. Room was updated . Towels were thick and soft. Lovely place .

Everything was A+++ Room was spotless, AC was ice cold, bed comfortable

Ice machine was out on like 3 floors both above and below me, other than that everything was great!

This hotel is gorgeous! It’s almost 100 years old with a rich history and gorgeous art deco style architecture. With that said, it’s almost 100 years old - I stayed there on one of the hottest days of the year on one of the highest floors and the room was warm and kind of muggy, tolerable but not as comfortable as I’d hope. The location was excellent and walking distance to so many spots. Definitely a great value for the price

The property was maintained and clean enough, but the staff, particularly the front desk people were disinterested in their job. Every time I went to the front desk the staff member was on their cell phone texting or playing a game. I had to address them after standing there for a long moment to get their attention. When I finally got their attention they seemed perturbed at having to set their phone aside and talk to me. I asked for someone to look at the tv in my room as it was not working, after 3 nights staying there it still remained inoperable. I was part of a group that had a car show there and had spent a great deal of money with them. While there several guest vehicles were broken into, the security cameras were not in operation and the front desk staff didn’t seem concerned that anything had happened. My group had form our own security patrol to ensure the safety of all the vehicles in the hotel’s parking lot. While many things with our stay were adequate, the lack of attention and concern by the management was severely lacking.