Vacations Close To Coco Bongo Punta Cana

To Whom It May Concern, I am writing to express my disappointment with my recent stay at Riu Palace Macao in Punta Cana. I booked an Ocean View Junior Suite with Elite Service because I expected a premium vacation experience. Unfortunately, the accommodations and service did not match what was advertised or what I paid for. Upon arrival, I was assigned a Junior Suite with two twin beds instead of the room I reserved. The room also did not provide the clear ocean view that was promised. I paid extra for these upgrades and feel that I did not receive the accommodations I purchased. The television in my room did not work, and I had to contact the front desk twice before someone finally fixed it. Throughout my stay, I found many staff members to be unhelpful and unwilling to resolve concerns promptly. The Elite Service package was especially disappointing and offered little value for the additional cost. My biggest frustration involved the parasailing excursion sold on the resort's beach. We were told photos would cost $60, paid for them, and never received them. When I reported the issue, I was told the hotel was not responsible for vendors operating on its property. That response was unacceptable and left me feeling that guests are not adequately protected. I do appreciate that the resort handled occasional power outages quickly. I also enjoyed the food, nightly entertainment, Wellness Spa, and the Club, which were excellent.

Excellent

Property is nice and big. If you are into a very active party vibe, this is your place. If you are looking to have a more relaxing vacation, look elsewhere. I felt like I was on a cruise on land. It is loud and lots of kids jumping over you in the pool. It was fine but not for me. Food was just ok; only food I liked was breakfast. There are lots of options though. Beach had tons of seaweed so we did not get in. Was told punta Cana has that issue during summer and other parts of DR are much better.