Delano Vacations

The suite was very clean. The beds all appeared VERY new... possibly from Amazon.. & they were EXTRA FIRM. The fridge and stove top were a plus, but there are no utensils, cookware, plates, etc. The staff was friendly enough... I felt rushed to sign everything at check-in. I understand the desire for a swift experience, but there's a fine line between that & hurrying up to get me out of your hair. It was hard to catch someone at the desk--we saw the window closed more than open. We requested a couple of extra towels as there were 3 women in our group & they needed one for their hair. That was a no go. They only gave towels if we brought them the existing ones. There were no hand towels. The location was a bit secluded which was nice in Cleveland and easily accessible. We might consider staying here again for the price & cleanliness, but we'd bring our kitchen supplies & extra towels.

Hotel room was amazing. Lobby was disappointing, minimalist, cold and very hostel-like. Definitely not a place I would want to hang out. We had to wait over an hour to check into our room (in the disappointing lobby). I understand you cannot always control how quickly a room is cleaned/ready, but offering clients a drink or discount or something would’ve gone a long way towards making the hour long wait less irritating. I would not recommend the hotel or plan to stay there again.

The stay was great

Staff at the front desk was very helpful. Room was dated, but we only needed for one night rest.

Clean room safe place nice people