Commerce Township Vacations

The room was dirty and had bed bugs

Our room was clean, the staff was kind, the bed was comfy, there's an airport shuttle that leaves every half hour, the towels were soft and fluffy and although the bathtub wasn't as pictured on the site (which was why we chose the hotel) we'd stay again

The front desk is staffed by inexperienced employees who don't know how their hotel is ran or how hotels work in general. There is poor communication between the front desk staff and the cleaning staff- our room never was serviced by housekeeping despite us NOT putting the "do not disturb" sign on the door and specifically telling the front desk that we had no toilet paper, kleenex or towels. They asked us to take our trash down to the front desk (ew) and that's when they provided us with stacks of supplies which we then had to schlep up to our room. It was a really frustrating experience. However, the breakfast was great, parking was a breeze, the pool is perfect for us, and the room was otherwise comfortable.