Paquetes Vacacionales Incluyen Hotel y Vuelo a Charlevoix

This property had a few very good aspects. The location was excellent, near all the sites, good restaurants and beautiful scenery. It was right on the beach with a perfect lake view. Amazing sunrises. The room was large enough with nice beds and adequate space. However, there were some real negatives. The first room we were given had a toilet with not enough pressure to flush properly and a screen door to the patio facing the lake which was both ripped and stuck so it could not open or close all the way. The staff changed our room, which required extra moving on our part but was a welcome change. Both those things now worked. But, the new room did not have a working phone nor any hangers at all. Landline I can do without, hangers not so much. I requested hangers, was told I would receive them, never did. So, Iwent back to the office for a third time and was told there would be no hangers as the type needed were the ones eith permanent, circular, metal attachments and they had no more. End of story. After close to an hour of discussions, moving, more discussions and still ending up with an unresolved problem, I was not happy. Additionally, the patio was basic concrete with 2 plastic chairs and the steps up to the first floor were shredded, sand-filled carpet that were in need of replacement. Granted, it is difficult to keep beach property clean, but still... I loved the views and locations but would book elsewhere next time.

The room was ok. The air didn’t work, water was cold. Screen door broken and ripped so we couldn’t use slider.

Floor was sticky and teenagers running the place

Such a unique place. A century old at least! Very relaxing and quaint.