Troyes Vacations

The location of the hotel is excellent, only a five minute walk to the Arc de Triomphe and lots of nearby restaurants and bars too. Our room was a bit 'tired' and could have done with fresh paint and carpet. However, the beds were comfortable and shower was great.

Incorrect representation of the Eiffel Tower view from the room. We only booked this hotel for the supposed Eiffel Tower view and there’s absolutely no view. And the tower is a ten minute walk. Tiniest bathroom in the world. I’m a petite woman and still couldn’t turn in the shower or anywhere in that bathroom. Too pricey for the size of the room, bad breakfast and no amenities in the bathroom.

Upon our arrival, we immediately realized the hotel was under construction. In fact, our taxi driver couldn’t even locate the entrance because it had been affected by the construction work. Imagine arriving in Paris for the first time and having that as your welcome. Unfortunately, the experience only got worse. The only window in our room looked directly onto construction scaffolding, completely eliminating any sense of the city or natural light. Had this been disclosed before booking, I would have chosen a different hotel. It felt like false advertising. When we asked to change rooms, one staff member told us it would be possible, only for another to later say it was not. What was most disappointing wasn’t even the refusal—it was the complete lack of empathy. No apology for the inconvenience, no acknowledgment that the construction had significantly impacted our stay, and no effort to make things right. Paris is an incredible city, but our first impression was overshadowed by an experience that felt misleading and poorly handled. I left disappointed.

Awesome location. Great staff.

Wonderful room with extremely pleasant staff. Great area, would come here again!