Sugarloaf Vacations

The hotel was amazing. The staff was less than helpful. They seem to expect that a QR code can replace human interaction. I normally expect a greeting along with a short brief on amenities and followed by "if you need anything please let us know". Instead I got. "Scan the QR code." The description of amenities was long and poorly written which required me, more than once to ask for clarification. When I check into a nice hotel after a long day of travel, I simply expect polite, welcoming and helpful. Not, get out your electronic device and figure it out.

Bucket list stay in Berkeley! Gorgeous views, impeccably maintained & kind staff. Will stay again!

Love this hotel..... newly renovated, great location, beautiful rooms, staff is exceptional. Love the bar and restaurant....a little tight and the martinis could be bigger but a class act! Highly recommend!

Checking in was rough at Hotel Riu The unfriendly clerk asked for my credit card which I didn’t have on me immediately so I went out to where my husband who was in the rental car(just got off a 6 hour flight.)He came in with me and gave his card and it was approved. We both went back to our vehicle after getting our key cards and the male clerk chased behind me and said my card didn’t go through. I ( felt like a criminal)so I followed him back in. He doubled checked and sure enough it hAD gone through! No sorry no waters given like the other patrons. On a good note the breakfast buffet was delightful and clean rooms

Immediately greeted when we pulled into the private round about. They helped with our luggage. We had a speedy check in. The hotels smells amazing! My friend literally says omg! Carmen this smells like one of your perfumes! It was delightful. The rooms are beautiful and very clean. We are so happy with our stay, no question we will stay again here.

Check on was ok; we arrive to the hotel earlier and our room was not ready yet; they offer to store our luggage and move it to the room when ready. We got a corner room which is bigger than the one you can get on one of the halls. Cleanliness of the room was ok, we noticed some built-up on the HVAC vent. The body wash in bathroom Was either broken or empty. The rest of the amenities were as expected.