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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property
Ski hotel with area shuttle service and a fitness center

Choose dates to view prices

Chateau Big Bear Boutique Hotel captures mountain charm with practical comforts. Guests enjoy a cooked-to-order breakfast, spa tub, and lobby fireplace. The property features an arcade room, seasonal pool, bar, and gym, with staff ready to help visitors enjoy nearby Snow Summit.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.6 out of 10
Exceptional
(38 reviews)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Private bathroom
Hair dryer
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(40 reviews)

Highlights

Balcony
Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(6 reviews)

Highlights

Balcony
Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Balcony
Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(35 reviews)

Highlights

Balcony
Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.8 out of 10
Excellent
(42 reviews)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Private bathroom
Hair dryer
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony | Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room) | Iron/ironing board, WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Private bathroom
Hair dryer
Coffee/tea maker
  • 28 sq m
  • Sleeps 4
  • 2 King Beds

1 King Bed, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board

  • Sleeps 2

1 King Bed, Non-Smoking, Fireplace, Balcony, High Speed Internet Access

  • Sleeps 2

1 King Bed, Non-Smoking, Fireplace, Balcony, Jetted Tub

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board

  • Sleeps 4

2 Queen Beds, Non-Smoking, Fireplace, Balcony, Wi-Fi

  • Sleeps 4

View all photos for Mobility Accessible King Room with Roll In Shower and Balcony

Iron/ironing board, WiFi, bed sheets

Mobility Accessible King Room with Roll In Shower and Balcony

  • Sleeps 2

2 King Beds, Non-Smoking, Larger Room, 2 Flat Screen Tvs, Jetted Tub, Fireplace, Microwave And Refrigerator

  • Sleeps 4

About the neighborhood

Map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315

What's nearby

  • Snow Summit - 17 min walk - 0.9 miles
  • The Village - 3 min drive - 1.9 miles
  • Big Bear Visitor Center - 3 min drive - 1.9 miles
  • Big Bear Marina - 4 min drive - 2.4 miles
  • Bear Mountain Express Lift - 6 min drive - 2.6 miles

Getting around

  • Los Angeles - Ontario Intl. Airport (ONT) - 78 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Starbucks - ‬12 min walk
  • ‪Carl's Jr. - ‬14 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪Mountain Munchies - ‬15 min walk

About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

Family-friendly hotel near Snow Summit
An arcade/game room, a fireplace in the lobby, and a bar are just a few of the amenities provided at Chateau Big Bear Boutique Hotel, BW Signature Collection. Hit the slopes at this hotel featuring ski storage. For some rest and relaxation, visit the hot tub. The on-site American cuisine bistro, Tiffany's Bistro, features happy hour and dinner. In addition to a gym and a 24-hour business center, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool
  • Full breakfast (surcharge), a free area shuttle, and self parking (surcharge)
  • An electric car charging station, coffee/tea in the lobby, and a banquet hall
  • Games, concierge services, and 2 meeting rooms
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 80 rooms feature comforts such as air conditioning, in addition to amenities like WiFi. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 42-inch flat-screen TVs with cable channels
  • Wardrobes/closets, refrigerators, and coffee/tea makers

Similar properties

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  • Pool
  • Hot Tub
  • Breakfast included
  • Spa
8.2 out of 10, Very Good, 1,002 reviews
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 15 mi
  • Free shopping center shuttle
  • Free theme park shuttle
  • Uncovered self parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tiffany's Bistro

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,077 square feet of conference space
  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Uncovered self parking fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Frequently asked questions

Does Chateau Big Bear Boutique Hotel, BW Signature Collection have a pool?

Yes, this property has a seasonal outdoor pool. The pool is closed seasonally each year from October 1 to May 31.

Is Chateau Big Bear Boutique Hotel, BW Signature Collection pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Self parking is available for USD 20 per night.

What time is check-in at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Check-in start time: 4 PM; Check-in end time: 5 AM. Late check-in is available during limited hours.

What time is check-out at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Check-out is at 11:00 AM.

Where is Chateau Big Bear Boutique Hotel, BW Signature Collection located?

Located near the slopes, this Winter Park hotel is in a shopping district, within 1 mi (2 km) of Bear Valley Community Hospital and Snow Summit, and close to winter sports such as snow tubing and snowshoeing. The Village is 1.8 mi (2.9 km) away.

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Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 624 out of 1018 reviews
Rating 8 - Good. 237 out of 1018 reviews
Rating 6 - Okay. 85 out of 1018 reviews
Rating 4 - Poor. 29 out of 1018 reviews
Rating 2 - Terrible. 43 out of 1018 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by friendly staff and I was really impressed by the lobby and the room as well. It was quiet, the facilities were clean and I truly enjoyed my stay!
Stayed 1 night in Nov 2025

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, cozy room.
Stayed 2 nights in Oct 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Can’t wait to go back! This time for even longer.
Stayed 5 nights in Oct 2025

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and beautiful hotel. The only thing is that it’s $20 to park
Stayed 1 night in Oct 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great , complimentary breakfast was made fresh you can see them making your food. Plenty of options. Heated pool was actually heated and clean.
Stayed 2 nights in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2025

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations, friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, property conditions & facilities
HD a great time and it want crowded
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael D

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and comfortable room.
Stayed 3 nights in Jul 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy breezy
Stayed 2 nights in Aug 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel in a great location
Stayed 3 nights in Dec 2024

10/10 Excellent

julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place felt very safe and comfortable
Stayed 1 night in Mar 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect stay
Stayed 1 night in Dec 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to Big Bear City and that Hotel esa great. It is near of Snow Summit and the staff was very kind
Stayed 1 night in Mar 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with a wonderful breakfast nice staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Amazing!!
Stayed 1 night in Apr 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this place! From the night entertainment to the breakfast. We will be staying here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Gregory

Liked: Amenities
Very nice building and very nice staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and friendly check in, the fireplace in our room and the hot spa!
Stayed 1 night in Nov 2024

6/10 Okay

Gladys

Liked: Cleanliness, property conditions & facilities
The restaurant and bar was not opened as advertised. It is only opened Friday & Saturday. They should disclose that on their website! Breakfast was okay. Scrambled eggs were cold.
Stayed 1 night in Aug 2025

4/10 Poor

Elspeth

Disliked: Staff & service, amenities, property conditions & facilities
Booked hotel based on reviews. Check-in was not a great experience. There was an event at the hotel which meant the car park and grounds were full and the pool was effectively out of bounds. The room was small and shabby (cracked sink, chipped furniture etc) and the balcony looked over messy back yards. Self-service breakfast was good.
Stayed 1 night in Jul 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review hotel

Amazing. Beautiful artwork and furnishings. Favorite hotel ever!
Stayed 3 nights in Jan 2025

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a quiet gem surrounded by gorgeous tall pine trees! Staff was amazing. My favorite part about my stay was the fireplace in our room.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have updated rooms nicely since i was last there. Love that rooms have balconies!
Stayed 1 night in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms seem recently renovated. Comfortable bed. Friendly staff. Decorated with whimsical paintings that made me happy. Would absolutely go again.
Stayed 1 night in Jan 2025

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