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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property
Travelers warm up by the fire at this mountain retreat, then head out for hiking or skiing adventures just steps from Snow Summit's slopes

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Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

Dinner served, American cuisine - Chateau Big Bear Boutique Hotel, BW Signature Collection (Big Bear Lake)
Lobby - Chateau Big Bear Boutique Hotel, BW Signature Collection (Big Bear Lake)
Lobby - Chateau Big Bear Boutique Hotel, BW Signature Collection (Big Bear Lake)
Exterior - Chateau Big Bear Boutique Hotel, BW Signature Collection (Big Bear Lake)
Dinner served, American cuisine - Chateau Big Bear Boutique Hotel, BW Signature Collection (Big Bear Lake)
Chateau Big Bear Boutique Hotel captures mountain charm with practical comforts. Guests enjoy a cooked-to-order breakfast, spa tub, and lobby fireplace. The property features an arcade room, seasonal pool, bar, and gym, with staff ready to help visitors enjoy nearby Snow Summit.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.6 out of 10
Exceptional
(38 reviews)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(41 reviews)

Highlights

Balcony
Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(6 reviews)

Highlights

Balcony
Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Balcony
Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Jetted bathtub
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(35 reviews)

Highlights

Balcony
Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.8 out of 10
Excellent
(46 reviews)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony | Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room) | Iron/ironing board, WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 28 sq m
  • Sleeps 4
  • 2 King Beds

1 King Bed, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board

  • Sleeps 2

1 King Bed, Non-Smoking, Fireplace, Balcony, High Speed Internet Access

  • Sleeps 2

1 King Bed, Non-Smoking, Fireplace, Balcony, Jetted Tub

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board

  • Sleeps 4

2 Queen Beds, Non-Smoking, Fireplace, Balcony, Wi-Fi

  • Sleeps 4

Mobility Accessible King Room with Roll In Shower and Balcony

  • Sleeps 2

2 King Beds, Non-Smoking, Larger Room, 2 Flat Screen Tvs, Jetted Tub, Fireplace, Microwave And Refrigerator

  • Sleeps 4

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About the neighborhood

Located in Winter Park, a neighborhood in Big Bear Lake, Chateau Big Bear Boutique Hotel, BW Signature Collection is in the entertainment district and near the airport. Snow Summit and Big Bear Mountain Resort are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit The Village. Traveling with kids? Consider Bowling Barn and Big Bear Solar Observatory. Enjoy the area's slopes with downhill skiing and skiing, and don't miss out on the snowshoeing and snow tubing. Visit our Big Bear Lake travel guide
Map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315

What's nearby

  • Snow Skiing at Big Bear, CA.
    Big Bear Mountain Resort
    13 min walk - 0.8 miles
  • A3GPW9 Snow Summit ski area and vacation homes at Big Bear Lake San Bernardino Mountains California
    Snow Summit
    17 min walk - 0.9 miles
  • 0_NA001006
    Big Bear Alpine Zoo
    3 min drive - 1.2 miles
  • Eagle Point
    12 min walk - 0.7 miles
  • Bear Valley Community Hospital
    12 min walk - 0.7 miles

Getting around

  • Los Angeles - Ontario Intl. Airport (ONT)
    78 min drive

Restaurants

  • McDonald's
    2 min drive
  • Starbucks
    12 min walk
  • Carl's Jr.
    14 min walk
  • Taco Bell
    2 min drive
  • Applebee’s | IHOP
    5 min walk

About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

Family-friendly hotel near Snow Summit
An arcade/game room, a fireplace in the lobby, and a bar are just a few of the amenities provided at Chateau Big Bear Boutique Hotel, BW Signature Collection. Hit the slopes at this hotel featuring ski storage. For some rest and relaxation, visit the hot tub. The on-site American cuisine bistro, Tiffany's Bistro, features happy hour and dinner. In addition to a gym and a 24-hour business center, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool
  • Full breakfast (surcharge), a free area shuttle, and self parking (surcharge)
  • An electric car charging station, a vending machine, and a 24-hour front desk
  • A billiards/pool table, coffee/tea in the lobby, and luggage storage
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 80 rooms feature comforts such as air conditioning, in addition to amenities like WiFi. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 42-inch flat-screen TVs with cable channels
  • Wardrobes/closets, refrigerators, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 15 mi
  • Free shopping center shuttle
  • Free theme park shuttle
  • Uncovered self parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tiffany's Bistro

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,077 square feet of conference space
  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Uncovered self parking fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Frequently asked questions

Does Chateau Big Bear Boutique Hotel, BW Signature Collection have a pool?

Yes, this property has a seasonal outdoor pool. The pool is closed seasonally each year from October 1 to May 31.

Is Chateau Big Bear Boutique Hotel, BW Signature Collection pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for USD 20 per night.

What time is check-in at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Check-in start time: 4 PM; Check-in end time: 5 AM. Late check-in is available during limited hours.

What time is check-out at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Check-out is at 11:00 AM.

Where is Chateau Big Bear Boutique Hotel, BW Signature Collection located?

Located near the slopes, this Winter Park hotel is in a shopping district and within 1 mi (2 km) of Bear Valley Community Hospital, Snow Summit, and Big Bear Mountain Resort. The Village is 1.8 mi (2.9 km) away.

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Reviews

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 628 out of 1003 reviews
Rating 8 - Good. 221 out of 1003 reviews
Rating 6 - Okay. 84 out of 1003 reviews
Rating 4 - Poor. 27 out of 1003 reviews
Rating 2 - Terrible. 43 out of 1003 reviews

Reviews

10/10 Excellent

ADEL

Liked: Cleanliness, amenities, property conditions & facilities
Quiet room, good breakfast
Stayed 1 night in Jan 2026

10/10 Excellent

Jesaly Myles

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff and great food for breakfast👍
Stayed 1 night in Dec 2025

10/10 Excellent

VALERIE

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and clean comfortable rooms. The lobby was decorated beautifully for the holidays and the complimentary breakfast was lovely.
Stayed 2 nights in Dec 2025

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fresh and delicious.
Stayed 2 nights in Dec 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Property well kept, friendly staff, decor is warm and pleasant.
Stayed 2 nights in Nov 2025

10/10 Excellent

BEATRICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice. Alway so peaceful up in big bear. Hotel was nice and clean. Staff was friendly and professional. Breakfast was delicious. I would suggest people have to wear masks when getting food as some have no manners and were coughing. But overall a great trip for my husband and I.
Stayed 2 nights in Jan 2026

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by friendly staff and I was really impressed by the lobby and the room as well. It was quiet, the facilities were clean and I truly enjoyed my stay!
Stayed 1 night in Nov 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very big, fireplace amazing. Clean, spacious. Friendly staff. Attentive. Breakfast wonderful
Stayed 2 nights in Dec 2025

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in a beautiful setting. Just wish the restaurant was open every day and not just Friday and Saturday.
Stayed 1 night in Nov 2025

10/10 Excellent

Amita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great!! Very clean and quiet Nice relaxing place, great breakfast too Few places, like some doors and patio screens require updating Overall, great place to relax
Stayed 2 nights in Sep 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice and clean , nice staff , dinning room and food was good . Had to pay for parking and no microwave in room .
Stayed 2 nights in Sep 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great , complimentary breakfast was made fresh you can see them making your food. Plenty of options. Heated pool was actually heated and clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, Great Breakfast

Great breakfast and friendly staff
Stayed 1 night in Jul 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable close enough to get anywhere you want to and yet far enough to be comfortable and quiet.
Stayed 2 nights in Aug 2025

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful mountain town, it's great restaurants as well.
Stayed 1 night in Jun 2025

10/10 Excellent

Lydia

Liked: Cleanliness, amenities, property conditions & facilities
it was beautiful and excellent location
Stayed 4 nights in Jul 2025

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, amenities
The room was really nice and It is so worth spending the extra money for the jacuzzi tub in the bathroom! The free breakfast in the morning was great. Scrambled eggs sausage/bacon. Jacuzz and pool area were really nice too! I left my new gold chain there by mistake and housekeeping turned It in. They shipped It to my house which I thought was amazing! Solid place to stay. Would definitely stay here again!
Stayed 2 nights in Sep 2025

10/10 Excellent

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Good location and clean
Stayed 2 nights in Jun 2025

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The community area is quite lovely but getting to your room is difficult with elevator/stair situation carrying your bags, etc. Hotel layout is confusing other than the first floor. We chose this hotel partly because of advertised spa but it was broken. Should have disclosed. Not to be so negative, we enjoyed our stay. Great staff, breakfast, clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael D

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and comfortable room.
Stayed 3 nights in Jul 2025

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m a realtor from Orange County who was up looking at property for a client. I was traveling with my amputee service dog, and Penny could not have been more accommodating to me and my pup!! I can’t wait to go back and stay there once I get my property in escrow. Beautiful property and the most friendly staff. The gentleman at breakfast cooking for us was also extremely kind.
Stayed 3 nights in Sep 2025

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations, friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay while in Big Bear. It’s close enough to the Village and Big Bear Laje. The staff and hotel are great and make sure you have all you need. The only inconvenience was all the construction going on around the property but they don’t have control of when the city places those into action.
Stayed 2 nights in Aug 2025

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful secluded location .
Stayed 1 night in Jun 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is comfortable, well cared for, and clean, though the price should advertise a parking fee of $20 per day.
Stayed 1 night in Jul 2025