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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property
Travelers warm up by the fire at this mountain retreat, then head out for hiking or skiing adventures just steps from Snow Summit's slopes

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Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

Dinner served - Chateau Big Bear Boutique Hotel, BW Signature Collection (Big Bear Lake)
Lobby - Chateau Big Bear Boutique Hotel, BW Signature Collection (Big Bear Lake)
Lobby - Chateau Big Bear Boutique Hotel, BW Signature Collection (Big Bear Lake)
Exterior - Chateau Big Bear Boutique Hotel, BW Signature Collection (Big Bear Lake)
Lobby - Chateau Big Bear Boutique Hotel, BW Signature Collection (Big Bear Lake)
Chateau Big Bear Boutique Hotel captures mountain charm with practical comforts. Guests enjoy a cooked-to-order breakfast, spa tub, and lobby fireplace. The property features an arcade room, seasonal pool, bar, and gym, with staff ready to help visitors enjoy nearby Snow Summit.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

Iron/ironing board, WiFi, bed sheets

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

View all photos for Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

Iron/ironing board, WiFi, bed sheets

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.4 out of 10
Exceptional
(43 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(42 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • Sleeps 4

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(6 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(22 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(36 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.8 out of 10
Excellent
(50 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony | Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room) | Iron/ironing board, WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

About the neighborhood

Located in Winter Park, a neighborhood in Big Bear Lake, Chateau Big Bear Boutique Hotel, BW Signature Collection is in the entertainment district and near the airport. Big Bear Mountain Resort and Snow Summit are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit The Village. Traveling with kids? Consider Bowling Barn and Big Bear Solar Observatory. Enjoy the area's slopes with downhill skiing and skiing, and don't miss out on the snowshoeing and snow tubing. Visit our Big Bear Lake travel guide
Map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315

What's nearby

  • Big Bear Mountain Resort
    Big Bear Mountain Resort
    17 min walk - 0.9 miles
  • A3GPW9 Snow Summit ski area and vacation homes at Big Bear Lake San Bernardino Mountains California
    Snow Summit
    18 min walk - 1.0 mile
  • 0_NA001006
    Big Bear Alpine Zoo
    2 min drive - 1.4 miles
  • Eagle Point
    12 min walk - 0.7 miles
  • Meadow Park
    3 min drive - 1.2 miles

Getting around

  • Ontario Intl. Airport (ONT)
    78 min drive

Restaurants

  • McDonald's
    2 min drive
  • Starbucks
    12 min walk
  • Carl's Jr.
    14 min walk
  • Grizzly Manor Cafe
    2 min drive
  • Applebee’s | IHOP
    5 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 15 mi
  • Free shopping center shuttle
  • Free theme park shuttle
  • Uncovered self parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tiffany's Bistro

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,077 square feet of conference space
  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Uncovered self parking fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Chateau Big Bear Boutique Hotel, BW Signature Collection have a pool?

Yes, this property has a seasonal outdoor pool. The pool is closed seasonally each year from October 1 to May 31.

Is Chateau Big Bear Boutique Hotel, BW Signature Collection pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for USD 20 per night.

What time is check-in at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Check-in start time: 4 PM; Check-in end time: 5 AM. Late check-in is available during limited hours.

What time is check-out at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Check-out is at 11:00 AM.

Where is Chateau Big Bear Boutique Hotel, BW Signature Collection located?

Located near the slopes, this Winter Park hotel is in a shopping district and within 1 mi (2 km) of Bear Valley Community Hospital, Big Bear Mountain Resort, and Snow Summit. The Village is 1.8 mi (2.9 km) away.

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Reviews

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Amenities

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 650 out of 1012 reviews
Rating 8 - Good. 213 out of 1012 reviews
Rating 6 - Okay. 80 out of 1012 reviews
Rating 4 - Poor. 25 out of 1012 reviews
Rating 2 - Terrible. 44 out of 1012 reviews

Reviews

Verified

10/10 Excellent

Uyanga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast clean rooms and perfect location
Stayed 1 night in May 2026
Verified

10/10 Excellent

Nataly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall hotel, nice rooms and good breakfast. Love the restaurant and the live music.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was ideal , great location close by to many places, aesthetically cute
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jeremy

Nice place. Charming. Good location, close to everything you want. Would stay again
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast in the morning, coffee is really good. Lots to chose from. We loved the layout of the floors, it was fun exploring all the hallways to find the game room. The food in the restaurant was really good and a really big portion, you could easily share something. The love music in the restaurant was awesome. We really enjoyed our stay and would book again.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot breakfast with a lot of variety. The jacuzzi is nice. Staff was responsive to all our needs - more clean towels, etc.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good with pancakes and eggs. I wouldn't say it was eleborate spread but it was good enough. My family enjoyed it!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a situation happen where it was actually a misunderstanding between the website of Expedia and the actual booking system through the boutique hotel. They double booked a room, but Roland was amazing, and the fact of he makes sure that I was comfortable in the room that we did wind up, choosing other than that. Everything was beautiful. They have in amazing property. The amenities are very nice. It just depends. I guess what view you have. I had view of the woods. It was actually really beautiful. I really enjoyed my stay. I was there on a working trip and I had an excellent time. I just wish the restaurant was open, so I can try it, but other than that. They also have a hiking trail right behind the parking lot all and all I really enjoyed my time being there, so if you’re looking for a place to stay with a great view and good staff, and a complementary breakfast. This is the place for you.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

ADEL

Liked: Cleanliness, amenities, property conditions & facilities
Quiet room, good breakfast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean & cozy, and a lot of them have balconies which I love. Breakfast is very good with a good selection. We also enjoyed the Game Room (played ping pong, billiard, & air hockey). Good workout room. Also has a nice little trail behind the hotel to walk in. Only down side is that they are now charging for parking ($20/day) but the stay is still affordable & pleasant so it's still one of our favorite places to stay.
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Maria Fernanda

Disliked: Amenities
Clean but way too old, terrible breakfast. Cero welcoming staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jesaly Myles

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff and great food for breakfast👍
Stayed 1 night in Dec 2025
Verified

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Property well kept, friendly staff, decor is warm and pleasant.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

VALERIE

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and clean comfortable rooms. The lobby was decorated beautifully for the holidays and the complimentary breakfast was lovely.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fresh and delicious.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by friendly staff and I was really impressed by the lobby and the room as well. It was quiet, the facilities were clean and I truly enjoyed my stay!
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Heather

Liked: Cleanliness
The rooms were clean. Staff was really nice. For what you spend per night it felt a bit dated and needing some TLC.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
Great heated pool! Awesome breakfast!
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Arash

Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast, they never fixed our fire place
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in a beautiful setting. Just wish the restaurant was open every day and not just Friday and Saturday.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

BEATRICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice. Alway so peaceful up in big bear. Hotel was nice and clean. Staff was friendly and professional. Breakfast was delicious. I would suggest people have to wear masks when getting food as some have no manners and were coughing. But overall a great trip for my husband and I.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, Great Breakfast

Great breakfast and friendly staff
Stayed 1 night in Jul 2025
Verified

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful mountain town, it's great restaurants as well.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very big, fireplace amazing. Clean, spacious. Friendly staff. Attentive. Breakfast wonderful
Stayed 2 nights in Dec 2025