San Rafael del Yuma Vacations

We really wanted to love this resort. The property was beautiful, clean, and well maintained. The pools and beach were nice, and the common areas were spotless. However, after spending 7 days at the resort, these positives were overshadowed by disappointing food, poor customer service, housekeeping issues, and a major unresolved billing issue. The biggest disappointment was the food. We booked this resort because of its outstanding food reviews, but our experience was the complete opposite. Almost everything lacked flavor, desserts all tasted the same, menus felt repetitive, and by the end of the trip we were only ordering hamburgers, spaghetti, and chicken wings because these were the only consistently edible options. Housekeeping was inconsistent. We often had to request service multiple times. On one occasion housekeeping put our used sheets back on the bed instead of replacing them. Dirty dishes remained until requested, and our in-room jacuzzi was broken for the first two days despite multiple follow-up requests. Dominican Night was disappointing. An employee repeatedly insisted we buy a $100 bottle of wine to keep our table. A manager confirmed no such requirement existed, yet the employee continued confronting me and raised his voice. The beach looked nothing like the promotional photos. During our stay, the water ranged from dark blue to brown, and heavy sargass

Good

Todo estaba espectacular el hotel la limpieza en general , las personas que te atienden la verdad que fue una increíble estancia 10000/10

I love this place, i love the beach. This a great place to be with family

Wasn’t what I was expecting, staff need better training, place need more cleaning