Rouzerville Vacations

Stayed there for four nights they only cleaned our room two nights. Not sure why. Breakfast was excellent and breakfast Staff was excellent. Pool was good. The last night we were there a bus load of camp kids checked in. They were extremely rowdy and screaming and running down the hallways until about midnight. The next morning when we went to breakfast, they pretty much acted the same. Not the hotel’s fault but definitely annoying for the guests.

Staff were friendly and welcoming after a long day of travel- rooms quiet and comfortable. Breakfast was great. They were short staffed so the front desk staff also did breakfast and he did a fantastic job. My only negative thing was the rooms felt damp because of the heat and air conditioners I believe. Otherwise everything was perfect!

It was very close to Hersheypark—just a 4-minute drive away—which was very convenient for us. Everything was good; however, there should have been a wider variety of food items at breakfast.

We had two rooms, and I initially asked the front desk employee if the total cost for both rooms could simply be charged to the card on file. I was told that there was no card on file, so I proceeded to use one of my debit cards to pay for the room charges. When the employee then attempted to charge me the $150 deposit, I checked my other debit card because I needed to transfer additional funds to cover the remaining costs. While checking that card, I noticed that there were already two separate $150 charges from the hotel on that account. I immediately showed the employee the charges on my banking app and explained that the two $150 deposits had already been charged to my card. Despite this, I was told that the hotel could not see the charges on their end and that I would still have to pay another $150 deposit. I understand that there may sometimes be delays in processing or seeing transactions on a hotel’s system, but I had already provided proof that the charges had been placed on my account. I explained that I could not afford to have another $150 held or charged simply because the hotel’s system was not showing the transactions yet. I am also still waiting to receive the 2 $150 deposit/authorization hold from my stay. Since I only stayed for one night, I expected the hold to be released after checkout, as is normally the case with these types of hotel deposits.