Vacations Close To Mission of San Jose

this place is absolutely amazing! The service is outstanding, and the rooms are clean and very nice. All amenities were perfect, and it is a great place to relax. I will definitely come back and recommend this hotel boutique

This was our second time staying there but this time was unpleasant stay. When we first got to our room the door wouldn’t close since the door frame was broken, toilet handle to flush was broken, our fridge was dripping water. Had to wait in the room until they fixed it which caused us to miss some of our scheduled events. Then we had no water in three different times, could not shower or use the toilet. Water went off while already showering which caused me to slip and fall, had to have stitches in my elbow. After this could no longer enjoy any activities, and pay for medical expenses. When they were informed of all these inconveniences, they didn’t want to cover any of my medical expenses. Unsure if will stay here again, their lobby and food area very beautiful but their rooms need to be upgraded and kept up. We had a large group and everyone complaining about issues with their rooms. Really disappointed and will no longer recommend anyone to stay here. On the positive side Our cart guy #38 was excellent, always very helpful & informative, with great customer service.

The hotel was ok. The food was below average and the front desk hotel staff were always quick to say no or we can’t. We turned in our towels yesterday and got our towel cards but lost them while packing up this morning. They charged me for the lost cards. Also she charged me for a lost room key, it didn’t work so I tossed it. She said that they recycle and had to charge me for that. The pool was very nice, location was good but will not stay at this Riu again. Next time I will probably stay at a non inclusive place and enjoy the fine restaurants nearby.

Loved it!!

The elevator doesn’t work and my husband was trapped in it as soon as we arrived. The gym was unusable as it was under water. There is nothing close by in terms of groceries, the Walmart is closest but would be a 25 minute walk and do not recommend it. The appliances worked but all the cupboards smelled strong like vinegar. The safe didn’t work and the door code didn’t work and when we locked the door it still banged around because it didn’t fit properly. The pool was nothing special at all. The place was large, nice bedding, tons of towels, but overall not worth it. We were happy to check out. I wouldn’t stay here again.

We had a wonderful stay! The food was great!