Laguna Vacations

THIS PLACE IS A SCAM!!! NO telling who actually owns this property, you'll never be able to speak to a manager, only an answering service that creates a "ticket" for someone else to process or "investigate". In my case, I spent 1 night by myself. After I checked out I received and email notifying me that "a dog was observed on the premises" during my time there and I was being charged a $50 fee "in accordance with their pet policy." Problem is I did not have a dog or any living being other than myself on the premises. I emailed back telling them this, but no response. After returning home, I called the number they provide for assistance. I got the answering service who kept telling me they "didn't understand" everything I was saying. They asked me to screenshot and text them a photo of the $50 charge. I did this and "someone" (no idea who I'm dealing with) texted me they would review their camera footage. Then they apologized and said the pet fee had been refunded. They sent me a receipt showing my $300 Visa deposit, then a credit to someone else's Mastercard for the $50. They kept saying they sent my refund to my MC, but I did not use a Mastercard. They told me two cards were used. I only used one card. They said they needed to connect with the "team" to verify and they would follow up. Its been a week now, and ZERO follow up, and even worse, I have suddenly received a SECOND $50 charge to my Visa Card. WHAT A BUNCH OF IDIOTS. Turning this over to my attorney.

Excellent location

Very nice place to stay!

Our unit was good for what we needed. The only downsides were 1) it was hard to reach the management office (often got voicemail, even though it was during their stated business hours); 2) The air conditioning seemed to go off in the middle of the night, even though the programmable thermostat read the temp we entered and said it would stay at that temperature for a certain period of time); and 3) the pool/hot tub are only open 9-6 (I did know that ahead of time, but it means if you spend the day out exploring, you almost never get to use it. On the plus side, the unit was clean and comfortable, If I had booked directly with them I might have been able to choose the unit, and I would have chosen one with two couches in the living room area, and one with a bathtub if they have them. Also, the pictures make it look like the laundry room is in the unit—it is not, and the laundry room is open 8-6, which was also not terribly convenient. Overall, it was a good, comfortable place to stay. I would stay at Fort Marcy suites again, but I would pick a different unit if possible.

Amazing great customer service would stay again