Keyport Vacations

It’s not the Plaza…lol ..but it’s in the heart of Times Square and we enjoyed our stay and would definitely go back.

The Williams was somewhat old an tired. While you enter into a lively first floor, the upper floors where the hotel rooms are located give off a concrete jungle kind of prison vibe. Concrete floors absent carpeting and a white paint scheme showing lots of bumps and marks throughout did not improve what was already an austere decor. Carpeting in rooms and hallways would help. There was a significant lack of outlets for charging electronics. The room was a decent size for Midtown Manhattan, but was completely devoid of warmth or charm.

We enjoyed the location and brooding lobby vibe of the property when we walked in from 29th street. A longer than usual line at the desk on a Sunday afternoon was discouraging. Up the elevator to our Deluxe Queen room, we exited into a clean, dimly lit hallway whose shabby-chic coloration and stencil lettering signage was of-a-piece with the guest room. Inside the room (spacious enough and well lit during the day, but darker than I'd like at night) we encountered cleanliness and old fashioned, 20th century charm from what appeared to be authentic finishes. Many of the rooms appointments, however, were non functioning, such as the record turntable connected to a small desktop preamp and radio and the mounted craning desk lamp whose swivel head was non-functional. There were other trips down to the desk for items that never materialized over the 3 day stay, though they were always polite at the desk. The basement gym was clean and had a coziness of home gym on a wood floor. Machines were in good repair, too. The cafe in the lobby served (and warmed) nice pastry like croissant and pain au chcolat, and the coffee (drip or espresso drinks) were all very high quality. You can easily get anywhere from here. I'd stay here again.

Skip this completely.

Really loved staying at the Hyatt Grand Central. So convenient being next to the train station and midtown. Thanks for the excellent service-staff always so helpful.