Heetveld Vacations

The property no was misleading. The air conditioner wasn't cooling well and the television kept going out and needing to be reset. The pool closes at 5pm everyday which was a big inconvenience. Trying to get a live front desk agent on the phone is hard to do and if you go to the desk. The line is long and only 1 or 2 people working.

The hallways smells amazing, I opened the door to my room and was hit with the old stale smoke smell. The views from my room were amazing, the windows just could use a good cleaning. The water pressure in the shower was good and there was instant hot water. I checked in on Thursday, housekeeping came on Friday and that was it. I checked out on Monday with housekeeping never having come back to my room.

Beautiful property -- very well run by staff at every touchpoint. Booked a corner premium king, which was an incredible room. Great lighting options, high-quality bedding, nice furniture and very ample closet and storage space. Housekeeping missed a thing or two each day, but was overall great.