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Mercure City Zwolle Hotel

4.0 star property
Hotel with a restaurant, near IJsselhallen Zwolle

Choose dates to view prices

In the heart of Zwolle, Mercure City Zwolle Hotel offers a tranquil retreat with breakfast at Restaurant de Hanze and drinks at the bar. Stroll through the garden or explore nearby Overijssels Ventrum Beeldende Kunsten and Museum De Fundatie. With in-room WiFi, express check-in, multilingual staff, bike rentals are available to make your stay effortless.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly
  • Room service
  • Laundry

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Privilege, Superior Double Room, 1 Double Bed with Sofa bed

Privilege, Superior Double Room, 1 Double Bed with Sofa bed | Premium bedding, desk, iron/ironing board, free cribs/infant beds

Privilege, Superior Double Room, 1 Double Bed with Sofa bed

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
Smart TV
Sofa bed
Premium bedding
Blackout drapes/curtains
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Double Room, 1 Double Bed

8.0 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Private bathroom
Hair dryer
Eco-friendly toiletries
Electric kettle
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Twin Room, 2 Twin Beds

8.4 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Private bathroom
Hair dryer
Eco-friendly toiletries
Electric kettle
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Map
Hertsenbergweg 1, Zwolle, 8041 BA

What's nearby

  • Dinoland - 17 min walk - 1.0 mile
  • IJsselhallen Zwolle - 2 min drive - 1.1 miles
  • Grote Markt - 4 min drive - 1.5 miles
  • Museum De Fundatie - 4 min drive - 2.1 miles
  • Anningahof Sculpture Park - 6 min drive - 5.6 miles

Getting around

  • Zwolle Station - 7 min drive
  • Amsterdam Airport Schiphol (AMS) - 82 min drive

Restaurants

  • ‪Monster Sushi & Grill - ‬3 min drive
  • ‪silk - ‬4 min drive
  • ‪Restaurant Bistro De Buik van Parijs - ‬4 min drive
  • ‪De Beren - ‬3 min drive
  • ‪Hotel Restaurant Fidder - ‬3 min drive

About this property

Mercure City Zwolle Hotel

Upscale hotel near IJsselhallen Zwolle
Located close to Overijssels Ventrum Beeldende Kunsten and Museum De Fundatie, Mercure City Zwolle Hotel provides a terrace, a coffee shop/cafe, and a garden. The on-site restaurant, Restaurant de Hanze, offers breakfast, lunch, dinner, and kids' meals. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • Babysitting (surcharge), newspapers in the lobby, and luggage storage
Room features
All 72 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries and hair dryers
  • 40-inch Smart TVs with premium channels
  • Free infant beds, electric kettles, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 4.50 per night)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Restaurant de Hanze

Things to do

  • Bicycle rentals
  • Hiking/biking trails

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (4,844 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Handrails in stairways (51 inches high)

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night
  • Service fee: EUR 3 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 22 per person
  • Self parking fee: EUR 4.50 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.

Property is also known as

Mercure Hotel Zwolle
Mercure Zwolle
Zwolle Mercure Hotel
Mercure City Zwolle
Mercure City Zwolle Hotel Hotel
Mercure City Zwolle Hotel Zwolle
Mercure City Zwolle Hotel Hotel Zwolle

Frequently asked questions

Is Mercure City Zwolle Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 4.50 per night.

What time is check-in at Mercure City Zwolle Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Mercure City Zwolle Hotel?

Check-out is at noon. Late check-out is available for EUR 30 (subject to availability).

Where is Mercure City Zwolle Hotel located?

Situated in the business district, this hotel is within 2 mi (3 km) of IJsselhallen Zwolle, Overijssels Ventrum Beeldende Kunsten, and Museum De Fundatie. Grote Markt and Anningahof Sculpture Park are also within 9 mi (15 km).

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Reviews

Mercure City Zwolle Hotel Reviews

8.4

Very Good

8.8

Cleanliness

7.8

Location

8.8

Staff & service

7.6

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 208 out of 581 reviews
Rating 8 - Good. 295 out of 581 reviews
Rating 6 - Okay. 58 out of 581 reviews
Rating 4 - Poor. 13 out of 581 reviews
Rating 2 - Terrible. 7 out of 581 reviews

Reviews

6/10 Okay

Veronique

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Very basic, old hotel.

Simple hotel needs some redecoration very plain and old.stone walls in the room make it feel real poor and definiately not a nice hotelro. Bathroom has a douche cabine which is in poor state, lots of mold there.
Stayed 1 night in Apr 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel in ruhiger Lage. Relativ weit entfernt vom Stadtkern. Personal ist sehr freundlich und zuvorkommend.
Stayed 2 nights in Aug 2025

6/10 Okay

Brent

Liked: Staff & service
Disliked: Property conditions & facilities
I had a two night stay at the Mercure City Zwolle Hotel in August 2025. The surrounding exterior of the hotel is quite stunning, with green fields and gorgeous views. Inside, the hotel lobby is a bit dated, and the standard rooms are significantly smaller than a traditional size hotel room. The bathroom in my unit appeared to have been recently remodeled, but was quite small, and the shower head was not functioning properly due to a broken hand shower slide rail. An small interesting surprise was the pull chain light fixture in the bathroom straight out of the 1920's. Strange. My second night was difficult as the hotel had lost all water service, so there were no showers, toilets, or sinks available, and no coffee in the restaurant - as a result had to attend a business meeting without showering before I had to check out of the hotel. Hotel management said the water issue was out of their control, as the city had a water line break outside the property. Staff were very nice and attentive throughout my stay, with a positive attitude. I did visit the hotel restaurant for breakfast twice during my stay, and the food was basic and serviceable, with your basic English breakfast items on the self serve menu. Overall, it you are visiting Zwolle, the Mercure Hotel is one of those places that you stay at basically just for sleeping - it is not a resort style property when you can be comfortable hanging out, due to lack of amenities and very small rooms.
Stayed 2 nights in Aug 2025

8/10 Good

Alexandra Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruhig gelegenes Hotel unweit von Zwolle, etwas in die Jahre gekommen. Parkplätze ausreichend vorhanden. Toll war der Verleih von E-Bikes!
Stayed 2 nights in Jun 2025

10/10 Excellent

Funda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, quiet.
Stayed 1 night in Jul 2025

8/10 Good

Margaretha Theodora Maria

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was just outside of the city. It is too far to walk so you will have to take the car to go into the centre. Rooms are not big.
Stayed 2 nights in May 2025

10/10 Excellent

Franck Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alt var bra

Service og renhold var helt topp. Vi leide også sykler igjennom hotelet, helt topp. Frokostene var utmerket.
Stayed 4 nights in May 2025

8/10 Good

Laura

Liked: Staff & service
Disliked: Property conditions & facilities
Wir waren zufrieden mit dem Unterkunft!
Stayed 1 night in May 2025

8/10 Good

Laura

Ruhige Lage und nähe an die Stadt!
Stayed 1 night in May 2025

6/10 Okay

Menno

Liked: Cleanliness
Disliked: Property conditions & facilities
Saai zakenhotel op een absolute non-locatie ergens in een weiland
Stayed 1 night in Dec 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smoke filled hotel room

Hotel smelt of smoke so badly you couldn’t breathe, so we had to check out and find alternative accommodation a few days before Christmas. The previous guests had even gone as far as covering the smoke alarm with a shower cap to ensure our smoking experience was ensured. Hotel were completely in denial, must be the only nose less room cleaner in Holland.
Stayed 1 night in Dec 2024

10/10 Excellent

Aleksander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's a nice hotel, but in a very remote place. I enjoyed it, but it's something to consider if you're not coming with a car.
Stayed 4 nights in Nov 2024

10/10 Excellent

Robbert

Liked: Cleanliness, staff & service, amenities
Grote kamer. Mooie badkamer. Weinig verlichting in kamer. Geen stopcontact langs bed. Mooi uitzicht. Goed restaurant. Vriendelijke bediening
Stayed 1 night in Nov 2024

6/10 Okay

Marjet

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Vergane glorie. Wij hadden een superior, gedateerd, verschrikkelijke bedden. Stekkerbox kapot, 1 bedlamp hing los, de andere werkte niet. Van de stalamp was de stekker kapot en de pin ervan zat nog in het stopcontact waardoor ook dat stopcontact onbruikbaar was. De omgeving ook niets. Kamer was wel schoon en personeel erg vriendelijk maar het was de 135 euro absoluut niet waard. Ik voel me flink bekocht, zeker voor een 4 sterren Mercure
Stayed 1 night in Oct 2024

8/10 Good

Justin

Good price. Clean room. Tiny room though. I guess thats the norm in Europe. Good breakfast. Not really close to town but quick cab or bike ride.
Stayed 1 night in Sep 2024

10/10 Excellent

orhan

Liked: Cleanliness, staff & service, property conditions & facilities
Yataklar cift kisilik diye iki tek yatak konulmuş rahat degildi kahvalti çeşidi azdi maalesef.
Stayed 1 night in Sep 2024

8/10 Good

Fedor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goed ontbijt

Vriendelijke medewerkers, prima kamers, uitstekend ontbijt. Rookzones zouden beter wat verder van de ingang en het hotel zijn.
Stayed 1 night in Aug 2024

2/10 Terrible

Per

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Forfærdelig

Ringe industri hotel. Forfærdelig mad i restauranten og ringe morgenmad. Gammelt værelse og dårlig service i receptionen.
Stayed 1 night in Jul 2024

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is out of the centre of Zwolle, but a short 2km away. The property is along side a beautiful meadow, quiet. The staff are very accommodating and offered great breakfast.Would stay again.
Stayed 1 night in Jun 2024

6/10 Okay

Fran-Jeanne

Disliked: Staff & service, amenities, property conditions & facilities
Het gebouw zag er erg oud uit. Er zat een groeoje jongeren bij aankomst. Reden hard op fietsen. Ik had het niet verwacht bij een hotel. Een receptioniste bij het uitchecken was aardig. Zij liep ook bij het inchecken maar hielp ons niet . De receptioniste bij het inchecken was niet aardig ook niet zo naar haar collega. Ook naar ond beetje betweter. We zijn bijna niet in het hotel geweest alleen voor de nacht. Niet om te rten ook niet voor ontbijt. Het zag er oud uit. Niet uitnodigend. Denk niet dat het echt vies was maar door dat het er ongezellig uitzag kon ok dat niet los zien. Prijs vind ik duur. Hotel ligy ook ver van het centrum lopend was dat te ver dus extra taxikosten gemaakt. Jammer was de eerste keer in Zwolle andere hotels waren vol maar van een hotelketen had ik meer verwacht
Stayed 1 night in Jun 2024

8/10 Good

Gerrit

Liked: Cleanliness, staff & service, property conditions & facilities
Het zou fijn zijn als een tweepersoonsbed ook een tweepersoonsmatras heeft ipv 2 losse matrassen
Stayed 1 night in May 2024

8/10 Good

Henk

Prima accommodatie.Vriendelijke medewerkers
Stayed 1 night in Mar 2024

6/10 Okay

Mark

For 20 euro the breakfast was appalling no bar open at night just not what we was use to at the mercure
Stayed 1 night in Feb 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was over het algemeen helemaal prima! Goede service alleen de kitrand van het bad zat wat ingetrokken schimmel. Verder alles echt super
Stayed 1 night in Feb 2024

4/10 Poor

Maarten

Disliked: Staff & service, property conditions & facilities
Ontbijt tot 10 uur wij waren 10 min voor 10 daar toen ik 2e koffie pakken wilde mocht het niet meer omdat het na 10 uur was je betaald 20 euro per persoon en mag dan geen 2e kopje koffie pakken dit hotel zeker geen 4 sterren uit geleeft
Stayed 1 night in Jan 2024

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