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Mercure City Zwolle Hotel

Property class: 4

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Photo gallery for Mercure City Zwolle Hotel

Unclassified image, 1 of 76, button - Mercure City Zwolle Hotel (Zwolle)
A modern kitchenette with a coffee machine, water dispenser, and storage shelves. - Mercure City Zwolle Hotel (Zwolle)
A modern reception area with a reception desk, two monitors, and decorative vases. - Mercure City Zwolle Hotel (Zwolle)
An outdoor seating area with tables and chairs under a pergola covered with vines, surrounded by brick buildings. - Mercure City Zwolle Hotel (Zwolle)
A hotel with a modern facade, signage for 'Mercure Hotels', and a restaurant named 'Restaurant de Hanz'. - Mercure City Zwolle Hotel (Zwolle)
Located close to IJsselhallen Zwolle and Overijssels Ventrum Beeldende Kunsten, Mercure City Zwolle Hotel provides a terrace, a coffee shop/cafe, and a garden. The on-site restaurant, Restaurant de Hanze, offers breakfast, lunch, dinner, and kids' meals. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Privilege, Superior Double Room, 1 Double Bed with Sofa bed

A hotel room with a brick wall, a desk with a flat-screen TV, a modern chair, a small table with a vase, and a green carpet.

Privilege, Superior Double Room, 1 Double Bed with Sofa bed

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Double Room, 1 Double Bed

A hotel room with a bed, a desk with a chair, a TV, a lamp, and a window with curtains.

Standard Double Room, 1 Double Bed

8.0 out of 10
Very good
(12 reviews)
  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room, 2 Twin Beds

A hotel room with two beds, a framed picture on the wall, and a wall-mounted lamp.

Standard Twin Room, 2 Twin Beds

8.4 out of 10
Very good
(9 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Zwolle, Mercure City Zwolle Hotel is in the business district and near theme parks. Anningahof Sculpture Park and IJssel Bridge are notable landmarks, and travelers looking to shop may want to visit Grote Markt. Looking to enjoy an event or a game? See what's going on at IJsselhallen Zwolle or De Venen. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Zwolle travel guide
Map
Hertsenbergweg 1, Zwolle, 8041 BA

What's nearby

  • A roller coaster with a steep drop and a loop, surrounded by trees and a clear sky.
    Walibi Holland
    27 min drive - 24.5 miles
  • Dinoland
    2 min drive - 0.9 miles
  • Grote Markt
    5 min drive - 2.1 miles
  • Museum De Fundatie
    6 min drive - 2.2 miles
  • Anningahof Sculpture Park
    7 min drive - 5.4 miles

Getting around

  • Zwolle Station
    11 min drive
  • Amsterdam Airport Schiphol (AMS)
    95 min drive

Restaurants

  • Monster Sushi & Grill
    4 min drive
  • silk
    4 min drive
  • Grand Cafe Lübeck
    4 min drive
  • Anytime de Weste
    6 min drive
  • De Zoete Inval
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 5 per night)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 23 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Restaurant de Hanze

Things to do

  • Bicycle rentals
  • Hiking/biking trails

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (4,844 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Handrails in stairways (51 inches high)

More

  • 1 building
  • 3 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Waste recycling policy

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night
  • Service fee: EUR 3 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 23 per person
  • Self parking fee: EUR 5 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.

Frequently asked questions

Is Mercure City Zwolle Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 5 per night.

What time is check-in at Mercure City Zwolle Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Mercure City Zwolle Hotel?

Check-out is at noon. Late check-out is available for EUR 50 (subject to availability).

Where is Mercure City Zwolle Hotel located?

Situated in the business district, this hotel is within 2 mi (3 km) of IJsselhallen Zwolle, Overijssels Ventrum Beeldende Kunsten, and Museum De Fundatie. Grote Markt and Anningahof Sculpture Park are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure City Zwolle Hotel Reviews

8.4

Very Good

8.8

Cleanliness

7.8

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 214 out of 602 reviews
Rating 8 - Good. 306 out of 602 reviews
Rating 6 - Okay. 58 out of 602 reviews
Rating 4 - Poor. 17 out of 602 reviews
Rating 2 - Terrible. 7 out of 602 reviews

Reviews

Verified review

10/10 Excellent

Susan

Lovely hotel with very helpful staff. Breakfast was amazing too. Highly recommend.
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Mahmoud

Liked: Cleanliness
Disliked: Amenities
Room mattress and pillows are not comfortable at all .they should be replaced Connecting two single beds to make them one bed is not comfortable. Location of this hotel is only good for someone who has a car.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is out of the centre of Zwolle, but a short 2km away. The property is along side a beautiful meadow, quiet. The staff are very accommodating and offered great breakfast.Would stay again.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Justin

Good price. Clean room. Tiny room though. I guess thats the norm in Europe. Good breakfast. Not really close to town but quick cab or bike ride.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

SHIHYU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provide nice and clean rom. The employees are friendly.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Funda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, quiet.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Great setting. Great service.
Verified review

10/10 Excellent

Aleksander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's a nice hotel, but in a very remote place. I enjoyed it, but it's something to consider if you're not coming with a car.
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Margaretha Theodora Maria

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was just outside of the city. It is too far to walk so you will have to take the car to go into the centre. Rooms are not big.
Stayed 2 nights in May 2025
Verified review

6/10 Okay

Mark

For 20 euro the breakfast was appalling no bar open at night just not what we was use to at the mercure
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

David

Good location and value. Staff were not as friendly as expected. "Queen" bed was actually 2 single mattresses put together which made for tough sleeping
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

Veronique

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Very basic, old hotel.

Simple hotel needs some redecoration very plain and old.stone walls in the room make it feel real poor and definiately not a nice hotelro. Bathroom has a douche cabine which is in poor state, lots of mold there.
Stayed 1 night in Apr 2023
Verified review

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smoke filled hotel room

Hotel smelt of smoke so badly you couldn’t breathe, so we had to check out and find alternative accommodation a few days before Christmas. The previous guests had even gone as far as covering the smoke alarm with a shower cap to ensure our smoking experience was ensured. Hotel were completely in denial, must be the only nose less room cleaner in Holland.
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Brent

Liked: Staff & service
Disliked: Property conditions & facilities
I had a two night stay at the Mercure City Zwolle Hotel in August 2025. The surrounding exterior of the hotel is quite stunning, with green fields and gorgeous views. Inside, the hotel lobby is a bit dated, and the standard rooms are significantly smaller than a traditional size hotel room. The bathroom in my unit appeared to have been recently remodeled, but was quite small, and the shower head was not functioning properly due to a broken hand shower slide rail. An small interesting surprise was the pull chain light fixture in the bathroom straight out of the 1920's. Strange. My second night was difficult as the hotel had lost all water service, so there were no showers, toilets, or sinks available, and no coffee in the restaurant - as a result had to attend a business meeting without showering before I had to check out of the hotel. Hotel management said the water issue was out of their control, as the city had a water line break outside the property. Staff were very nice and attentive throughout my stay, with a positive attitude. I did visit the hotel restaurant for breakfast twice during my stay, and the food was basic and serviceable, with your basic English breakfast items on the self serve menu. Overall, it you are visiting Zwolle, the Mercure Hotel is one of those places that you stay at basically just for sleeping - it is not a resort style property when you can be comfortable hanging out, due to lack of amenities and very small rooms.
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

RPL

Disliked: Amenities, property conditions & facilities
Warme kamer, slechte airco, slecht bed, felle lamp buiten voor het raam waardoor kamer heel licht was ‘s nachts en summier ontbijt. Prijs-kwaliteit echt niet op orde. Gaan hier niet meer heen en zou het mensen afraden.
Stayed 1 night in May 2026
Verified review

8/10 Good

Lydi

Liked: Cleanliness, amenities, property conditions & facilities
Schone kamer en een heerlijk ontbijt
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Carla

Liked: Cleanliness, amenities
Prima hotel. Goed parkeren en vriendelijk personeel. Kamers waren wat gehorig.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

jos

Liked: Cleanliness, amenities, property conditions & facilities
Alles ok
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent roligt værelse
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel in ruhiger Lage. Relativ weit entfernt vom Stadtkern. Personal ist sehr freundlich und zuvorkommend.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Alexandra Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruhig gelegenes Hotel unweit von Zwolle, etwas in die Jahre gekommen. Parkplätze ausreichend vorhanden. Toll war der Verleih von E-Bikes!
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Franck Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alt var bra

Service og renhold var helt topp. Vi leide også sykler igjennom hotelet, helt topp. Frokostene var utmerket.
Stayed 4 nights in May 2025
Verified review

8/10 Good

Laura

Liked: Staff & service
Disliked: Property conditions & facilities
Wir waren zufrieden mit dem Unterkunft!
Stayed 1 night in May 2025
Verified review

8/10 Good

Laura

Ruhige Lage und nähe an die Stadt!
Stayed 1 night in May 2025
Verified review

6/10 Okay

Menno

Liked: Cleanliness
Disliked: Property conditions & facilities
Saai zakenhotel op een absolute non-locatie ergens in een weiland
Stayed 1 night in Dec 2024