Haines Creek Vacations

Breakfast was awesome Great value!!

Hotel was great and staff was helpful. We just had a few inconveniences in our room. Thank you

I want to start this review off by saying this is my second time staying at this hotel, the experience that I had this time was horrible, service wise. Every member of the staff was rude other than one young man with the valet and one woman on the 18th floor that was able to help me when I was checking out. When we arrived to check in the lady at the reception desk did not greet us, and seemed extremely annoyed that she even had to speak to guests, and made our arrival/check in feel like an inconvenience to her. I had to ask her to repeat herself a few times because she was essentially whispering, I asked if there’s any toothbrushes and she said no you’ll have to go to the 18th floor if you want anything instead of offering to have someone bring some up for us. I also had an older gentleman when we were checking out at the valet question me about my car being my car and then sat there and watched me as I loaded my own luggage before he took one piece of luggage and placed it in the trunk directly in front of where I was clearly trying to put a suitcase and he made the whole interaction awkward. I called guest services to see if there was any way that we could order food, they explained to me that I’d have to go on the AC Sky bar website and do a mobile order…There’s absolutely nowhere on the website or the Marriott Bonvoy app to order from the Sky bar. Clearly a training issue. Room wasclean and tidy as they should be. I will most likely not be returning to this location.