Grahamsville Vacations

Booked 2 rooms, asked for connecting rooms because we are a family of 5, well in advance. They said they were fully booked and couldn’t get us rooms even next to each other. One of the rooms was super dated, hasn’t been renovated, smelled.

Cash only mandatory charge of $3 for a modern hotel that costs over $500 for one night is nonsense/inconvenient. Check in kiosks do not work. 30 minute wait to check in. Privacy curtain in room missing. Toilet water runs endlessly. TV antiquated, no casting ability. Have stayed many times before and experience is steadily declining, not improving. Could use some customer experience expertise.